IT Operations Associate: Frontline Support & Security

PwC; Makati; On-site; PHP 380,000 - 780,000; Full time

Job summary

PwC in Metro Manila is seeking an Associate in IT operations to support the technology infrastructure and deliver efficient IT services. You will handle front-line technical assistance, monitor networks, and apply security measures to keep systems running smoothly.

Facing diverse client scenarios, you will collaborate with teams, own your development, and deliver quality work. This role offers growth in a fast-paced environment within PwC's Assurance line of service.

Qualifications

• Experience in IT support or helpdesk environments.
• Ability to diagnose and resolve software/hardware issues.
• Willingness to learn PwC-specific processes and standards.
• Strong written and verbal communication skills.
• Customer service mindset and ability to work under pressure.

Responsibilities

• Provide front-line technical assistance to internal and external clients.
• Troubleshoot and resolve issues across software and hardware.
• Monitor IT infrastructure and escalate as needed.
• Follow PwC procedures and ensure timely support across L2–L4.

Skills

Active listening

Communication

Empathy

Information security awareness

Problem solving

Job description

PwC in Metro Manila is seeking an Associate in IT operations to support the technology infrastructure and deliver efficient IT services. You will handle front-line technical assistance, monitor networks, and apply security measures to keep systems running smoothly.

Facing diverse client scenarios, you will collaborate with teams, own your development, and deliver quality work. This role offers growth in a fast-paced environment within PwC's Assurance line of service.