Trainer IV

Conduent; Philippines; Remote; PHP 335,000 - 670,000; Full time

Job summary

Conduent is seeking a Training Specialist to deliver employee training and develop program materials in the Philippines. You will lead training sessions, curate content, and coordinate with cross-functional teams to ensure impactful learning experiences.

Ideal candidates will have vocational training or equivalent, strong facilitation and interpersonal skills, and a proactive approach to improving training processes and outcomes.

Qualifications

• Proficient in a range of operational processes through prior experience and trainings.
• Completes assignments and guides the work of peers and other team members.
• May work cross-functionally, in different areas when necessary.
• Proposes improvements to processes and methods.

Responsibilities

• Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills.
• Designs and updates training materials and courses based on client or internal needs.
• Organizes training content in a clear sequence for delivery.
• Works with subject matter experts to keep content current and effective.
• Reviews and prepares training resources and materials to deliver classes.
• Collects training feedback from participants.
• Conducts "train the trainers" sessions, as necessary.
• Analyzes, produces, and distributes training reports.
• Guides other trainers and assigns tasks.
• Performs other duties as assigned
• Complies with all policies and standards

Skills

Team leadership

Training delivery

Content development

Interpersonal skills

Problem solving

Education

Vocational training or equivalent

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

• Performs business support or technical work, using data organizing and coordination skills.

• Performs tasks based on established procedures.

• In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Proficient in a range of operational processes through prior experience and trainings.

• Completes assignments and guides the work of peers and other team members.

• May work cross-functionally, in different areas when necessary.

• Proposes improvements to processes and methods.

• Works within established procedures and practices.

Functional Knowledge

• Has developed skills in a range of processes, procedures and systems.

• Acts as a technical expert in an area.

Business Expertise

• Understanding of how best teams integrate and work together to achieve company goals..

Impact

• Impacts own team and other teams when work activities are closely aligned.

• Suggests improvements to existing processes and solutions to improve efficiencies.

Leadership

• Serves as a team leader and may allocate work.

• Provides subject matter guidance to junior team members.

Problem Solving

• Ability to problem solve and provide the best outcome for clients and end users.

Interpersonal Skills

• Exchanges ideas and information effectively.

• Uses tact and diplomacy when communicating.

Responsibility Statements

• Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills.

• Responsible for design and update of basic level training materials and courses based on client or internal needs.

• Organizes training content in a clear sequence for delivery.

• Works with subject matter experts to keep content current and effective.

• Reviews and prepares training resources and materials to deliver classes.

• Collects training feedback from participants.

• Conducts \"train the trainers\" sessions, as necessary.

• Analyzes, produces, and distributes training reports.

• Guides other trainers and assigns tasks.

• Performs other duties as assigned

• Complies with all policies and standards

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.