Trainer IV

Conduent; Pasay; On-site; PHP 350,000 - 520,000; Full time

Job summary

Conduent is seeking a Training Specialist to design, deliver, and continuously improve employee training programs across our operations. The role involves creating materials, coordinating with SMEs, and conducting train-the-trainer sessions to ensure up-to-date content for various clients and internal teams.

You will lead training initiatives, evaluate outcomes, and produce reports to guide program enhancements while maintaining alignment with Conduent standards and policies.

Qualifications

• Experience in designing and delivering training programs.
• Ability to create clear, structured training materials.
• Strong communication and facilitation skills.

Responsibilities

• Conduct training classes for employees on products and technology, client tools, processes, including basic soft skills.
• Responsible for design and update of basic level training materials and courses based on client or internal needs.
• Organizes training content in a clear sequence for delivery.
• Works with subject matter experts to keep content current and effective.
• Reviews and prepares training resources and materials to deliver classes.
• Collects training feedback from participants.
• Conducts "train the trainers" sessions, as necessary.
• Analyzes, produces, and distributes training reports.
• Guides other trainers and assigns tasks.
• Performs other duties as assigned
• Complies with all policies and standards

Skills

Public Speaking

Instructional Design

Team Leadership

Content Curation

Education

Bachelor's degree in Education or related field

Tools

MS Office

Job description

Job Description:

Job Track Description:

• Performs business support or technical work, using data organizing and coordination skills.
• Performs tasks based on established procedures.
• In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Proficient in a range of operational processes through prior experience and trainings.
• Completes assignments and guides the work of peers and other team members.
• May work cross-functionally, in different areas when necessary.
• Proposes improvements to processes and methods.
• Works within established procedures and practices.

Functional Knowledge

• Has developed skills in a range of processes, procedures and systems.
• Acts as a technical expert in an area.

Business Expertise

• Understanding of how best teams integrate and work together to achieve company goals..

Impact

• Impacts own team and other teams when work activities are closely aligned.
• Suggests improvements to existing processes and solutions to improve efficiencies.

Leadership

• Serves as a team leader and may allocate work.
• Provides subject matter guidance to junior team members.

Problem Solving

• Ability to problem solve and provide the best outcome for clients and end users.

Interpersonal Skills

• Exchanges ideas and information effectively.
• Uses tact and diplomacy when communicating.

Responsibility Statements

• Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills.
• Responsible for design and update of basic level training materials and courses based on client or internal needs.
• Organizes training content in a clear sequence for delivery.
• Works with subject matter experts to keep content current and effective.
• Reviews and prepares training resources and materials to deliver classes.
• Collects training feedback from participants.
• Conducts "train the trainers" sessions, as necessary.
• Analyzes, produces, and distributes training reports.
• Guides other trainers and assigns tasks.
• Performs other duties as assigned
• Complies with all policies and standards

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded. Complete the form and then email it as an attachment to [e-mail].