IT Officer

Op360; Cagayan de Oro; On-site; PHP 180,000 - 240,000; Full time

Job summary

Op360 in Cagayan de Oro City, Philippines is seeking an IT support specialist to identify hardware and software solutions, troubleshoot issues, and resolve network faults. The role involves installing and configuring hardware/software, communicating with end-users to quickly reach root causes, and ensuring timely feedback and ticket closure.

The successful candidate will handle multiple cases, work well in a team, and operate with minimal supervision to support ongoing IT operations and

Qualifications

• Experience diagnosing and resolving technical issues.
• Ability to communicate effectively with end-users.
• Familiarity with hardware/software installation and configuration.
• Ability to manage multiple cases and priorities.

Responsibilities

• Identify hardware and software solutions.
• Troubleshoot technical issues and diagnose faults.
• Resolve network problems and connectivity issues.
• Install and configure hardware and software.
• Interact with end-users to gather problem details and provide updates.
• Provide timely feedback and close tickets with customers.
• Coordinate with internal teams to resolve complex problems.
• Support rollout of new applications and systems.

Skills

Troubleshooting

End-user support

Networking basics

Communication

Team collaboration

Job description

Cagayan de Oro City, Philippines | Posted on 10/01/2024

• 1. Identifying hardware and software solutions.
• 2. Troubleshooting technical issues.
• 3. Diagnosing and repairing faults.
• 4. Resolving network issues.
• 5. Installing and configuring hardware and software.
• 6. Speaking to end-users to quickly get to the root of their problem.
• 7. Providing timely and accurate end-user feedback.
• 8. Talking to internal customers through a series of actions to resolve a problem.
• 9. Following up with clients to ensure the problem is resolved.
• 10.Replacing or repairing hardware parts.
• 11. Supporting the roll‑out of new applications.
• 12. Managing multiple cases at one time.
• 13. Ability to work as a team member, as well as independently with minimal supervision