IT Manufacturing Systems Support Technician

Allegro MicroSystems; Metro Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

Allegro MicroSystems in the Philippines seeks a Production Support Specialist to monitor and triage production application incidents. You will log events, prepare incident reports, and escalate where needed, contributing to quick fixes and ongoing reliability.

The role requires a technology degree with at least 2 years in a related field and 2+ years in production support, offering a path to deeper issue resolution and collaboration across a global team.

Qualifications

• 3-year technology graduate or equivalent.
• At least 2 years of experience in a related field.
• 2+ years in a Production support role.

Responsibilities

• Monitor and verify incident tickets and provide first-level support on Production application issues.
• Provide quick fixes on Production issues if available.
• Log the sequence of events and update the status of incident ticket/s.
• Prepare related documents and reports for all incidents.
• Escalate incidents to the next level of support when needed.
• Collaborate with other TDS staff to resolve complex issues.
• Stay up to date on the latest TDS trends and technologies.

Skills

Production support

Incident management

Ticketing systems

Education

Technology degree

Job description

The Allegro team is united by a clear purpose—advancing technologies that make the world safer, more efficient, and more sustainable. With over 30 years of experience in semiconductor innovation, we bring that purpose to life across every part of the business—from breakthrough product development and customer success to how we show up for each other and the communities we serve.

What Will You Do

• Monitor and verify incident tickets and provide first-level support on Production application issues.
• Provide quick fixes on Production issues if available.
• Log the sequence of events and update the status of incident ticket/s.
• Prepare related documents and reports for all incidents.
• Escalate incidents to the next level of support when needed.
• Collaborate with other TDS staff to resolve complex issues.
• Stay up to date on the latest TDS trends and technologies.

What Will You Bring

• 3-year technology graduate / at least 2-year experience in related field
• 2+ years of experience in a Production support role

Why Allegro?

Join Allegro and become part of a team where your contributions truly matter. We foster a culture of Real Innovation, empowering you to push boundaries, develop cutting-edge solutions, and drive continuous improvement. Your work will create a Real Impact by solving complex real-world challenges that fuel our success and shape the future of technology. You’ll experience Real Connection, collaborating with talented colleagues around the globe in an environment built on trust, respect, and a shared purpose.