IT Manager/Active support

MC GEOMETRIC PROPORTIONS INC. - together we build; Muntinlupa; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

MC GEOMETRIC PROPORTIONS INC. - together we build is seeking an Information Technology (IT) Manager focused on active support to oversee day-to-day help desk operations, resolve critical escalations, and manage user lifecycle services for business productivity.

You will bridge hands-on technical problem-solving with team leadership, mentoring staff, optimizing processes, and monitoring SLAs across Microsoft 365, Active Directory, endpoint management, and networking fundamentals.

Qualifications

• 10+ years in technical support or IT operations with leadership experience.
• Strong knowledge of Microsoft 365 and Active Directory.
• Experience analyzing KPIs and improving ticket resolution times.

Responsibilities

• Oversee daily help desk operations and monitor SLAs.
• Handle Tier 2/3 escalations for hardware, software, and network issues.
• Mentor staff, schedule shifts, and conduct performance evaluations.
• Oversee asset management, software licenses, and vendor contracts.

Skills

Leadership

Crisis communication

KPI analytics

Customer service

Tools

Microsoft 365

Active Directory

Endpoint management

Networking fundamentals

Job description

An Information Technology (IT) Manager with a focus on active support oversees day-to-day help desk operations, resolves critical technical escalations, and manages user lifecycle services. This active role bridges hands‑on technical problem‑solving with team leadership to ensure business productivity remains high and downtime stays low.

Core Responsibilities

• Service Desk Oversight: Direct daily IT support operations, monitor ticketing systems, and track performance metrics against Service Level Agreements (SLAs).
• Active Troubleshooting: Handle Tier 2/3 technical escalations for hardware, software, cloud platforms, and local network issues.
• Team Leadership: Mentor support staff, schedule shifts, assign continuous improvement tasks, and conduct performance evaluations.
• Asset & Vendor Management: Oversee hardware procurement, software license tracking, device lifecycles, and vendor contract negotiations.
• Process Optimization: Document system fixes, update standard operating procedures, and automate routine administrative tasks.

Key Requirements & Skills

• Experience: 10 years working in technical support, help desk environments, or IT operations, with previous leadership experience.
• Technical Proficiency: Strong knowledge of Microsoft 365, Active Directory, endpoint management, and networking fundamentals.
• Metrics Driven: Skilled at analyzing Key Performance Indicators (KPIs) and managing ticket resolution times.
• Soft Skills: Excellent crisis communication, cross-department collaboration, and customer service orientation