IT Helpdesk Specialist | Retail Account

Cognizant Softvision, LLC; Philippines; On-site; PHP 201,000 - 357,000; Full time

Job summary

Cognizant in Cebu, Philippines is seeking a Service Desk/Help Desk professional with at least 1 year of experience and good communication skills to join our onsite team. This role requires willingness to work onsite in Cebu and to adapt to shifting schedules.

You will support end users across a variety of issues, collaborate with colleagues, and grow within Cognizant's global capabilities. The position offers a structured environment with formal training and opportunities to advance within the

Qualifications

• 1+ year of Service Desk/Help Desk experience.
• Completed 2 years in college or SHS graduate.
• Must have good communication skills.
• Must be willing to work onsite in Cebu.
• Willing to work on shifting schedule.

Skills

Communication skills

Service Desk experience

Education

Two years of college or SHS graduate

Job description

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Who Thrives Here:

• Completed 2 years in college or SHS graduate
• With at least 1-year of Service Desk/Help Desk experience
• Must have good communication skills
• Must be willing to work onsite in Cebu
• Willing to work on shifting schedule

Why Join Us

At Cognizant, we don't just offer jobs-we build careers that thrive in the digital era.

• Growth That Matters - Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat- you're building a future.
• Support That Empowers - A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires - Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here- grow, thrive, and make an impact with Cognizant.