IT Helpdesk & Onsite Desktop Engineer - Flexible Hours
ePERFORMAX Contact Centers Corporation
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Job summary
ePERFORMAX Contact Centers Corporation is seeking an on-site Desktop Support professional in Pasay, Philippines. The role involves monitoring the helpdesk, addressing tickets, and providing hands-on troubleshooting for desktops and laptops.
You will install software, upgrade IOS and applications, and deploy devices as requested. Candidates should have a Bachelor’s degree in Computer Engineering or related field, with experience in large corporate deployments, and strong Windows OS knowledge.
Qualifications
- Bachelor's degree in Computer Engineering or related field.
- Experience in technical helpdesk and on-site desk support for large deployments.
- Strong knowledge of Microsoft Windows operating systems (servers and desktops).
- Knowledge of legacy VOIP telephony is preferred.
- Excellent communication and interpersonal skills.
- Willing to work flexible schedules including weekends and holidays.
Responsibilities
- Monitor helpdesk system for incoming tickets and address concerns.
- Provide on-site desktop support and troubleshooting.
- Install software and upgrade IOS and applications on laptops and desktops.
- Deploy desktops and laptops as requested.
- Verify issues with client contacts and escalate as necessary.
Skills
Education
Tools
Job description
ePERFORMAX Contact Centers Corporation is seeking an on-site Desktop Support professional in Pasay, Philippines. The role involves monitoring the helpdesk, addressing tickets, and providing hands-on troubleshooting for desktops and laptops.
You will install software, upgrade IOS and applications, and deploy devices as requested. Candidates should have a Bachelor’s degree in Computer Engineering or related field, with experience in large corporate deployments, and strong Windows OS knowledge.
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