It Engineer

Coda; Metro Manila; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

Coda is seeking an IT Engineer to own end-user and SaaS environments globally. You will admin core platforms, automate workflows, and drive improvements that reduce tickets and manual effort.

Ideal candidates have 4+ years in corporate IT, strong Okta and Google Workspace skills, and a track record of automating processes. The role supports a globally distributed workforce and involves cross-time-zone collaboration.

Qualifications

• Four or more years in corporate IT, end-user computing or IT operations.
• Hands-on administration of SaaS and identity platforms.
• Experience with macOS/Windows devices and endpoint management.

Responsibilities

• Administer core corporate platforms (Okta, Google Workspace, Slack, Jira Service Management, Confluence).
• Engineer joiner/mover/leaver lifecycle across regions with HR and SaaS integrations.
• Design and maintain automation using Python, Google Apps Script, and REST APIs.
• Handle escalated incidents to permanent resolution and root-cause analysis.
• Lead or co-lead IT projects from design to user adoption and rollout.
• Implement identity controls: SSO, MFA, device trust, access reviews, least-privilege.
• Manage device configuration and security policies for macOS/Windows.
• Create self-service resources and knowledge base articles.
• Evaluate new tools, run PoCs, and present evidence-based recommendations.
• Manage vendor relationships for laptops and SaaS, tracking cost savings.

Skills

Okta administration

Google Workspace administration

End-user device management

Scripting with Python

REST APIs & automation

Incident resolution

Project coordination

Clear communication

Cross-time-zone collaboration

Education

Degree in Information Technology or Computer Science

ITIL 4 Foundation

Tools

Okta

Google Workspace

Jira Service Management

Confluence

Slack

MDM/endpoint management platforms

Job description

The Opportunity

Coda’s Corporate IT team keeps a global, hybrid workforce secure, productive, and well supported. As an IT Engineer, you’ll own key parts of our end-user and SaaS environment, from identity and endpoint management through to the platforms our people use every day. You’ll handle complex technical issues end to end, build automation and integrations that remove manual work, and lead improvements that make IT faster, more secure and more self-service. This role suits someone who has outgrown first-line support and wants real ownership of systems, not just tickets.

What you'll do

• Act as the main administrator for core corporate platforms, including Okta, Google Workspace, Slack, Atlassian (Jira Service Management and Confluence) and our endpoint management platform, keeping them secure, well configured and documented
• Engineer and improve the joiner, mover and leaver lifecycle across all regions, integrating HR, identity and SaaS systems so access is granted and removed accurately and on time
• Design, build and maintain automation and integrations with tools such as Zapier, Google Apps Script, Python and platform APIs to cut manual effort and ticket volumes
• Handle escalated and complex incidents through to resolution, find root causes, and put permanent fixes in place
• Lead or co-lead small to medium IT projects, such as platform rollouts, configuration changes, policy updates and device refreshes, from design and testing through to user communication and adoption
• Implement and maintain identity and access controls, including SSO, MFA, device trust, access reviews and least-privilege practices, to support our security and compliance obligations as a regulated payments business
• Manage device configuration, security baselines and compliance policies for macOS and Windows laptops through our endpoint management platform
• Build and maintain self-service resources, knowledge base articles and standard operating procedures so users can solve common issues without raising a ticket
• Evaluate new tools and features, run proof-of-concept testing, and give clear, evidence-based recommendations to the IT Manager
• Manage relationships with laptop and SaaS vendors on procurement, warranty, renewals, and escalations, and flag cost-saving opportunities
• Track service metrics such as resolution times, ticket trends and satisfaction scores, and use them to drive service improvements
• Support and guide other team members, and share knowledge through documentation and peer coaching

What you'll bring

• 4 or more years’ experience in corporate IT, end-user computing or IT operations, including hands-on administration of SaaS and identity platforms
• Strong working knowledge of Okta (or a similar identity provider) and Google Workspace administration
• Experience managing macOS and Windows devices through an MDM or endpoint management platform, including configuration profiles and security policies
• Experience administering Jira Service Management, Confluence and Slack
• Practical scripting and automation skills, for example Google Apps Script, Python, or no-code tools like Zapier or n8n, and comfort working with REST APIs
• A track record of improving processes, not just following them, with examples of work you automated, integrated, or redesigned
• Strong troubleshooting skills and the judgment to handle complex issues independently
• Clear written and verbal communication, including writing documentation and announcements for non-technical users
• Comfortable working across time zones with a globally distributed workforce
• Full bilingual proficiency in Thai and English, with strong business communication skills in both languages. This role requires communication with Thai local vendors and to collaborate seamlessly with internal stakeholders.

Nice to have

• Experience in fintech, payments, or another regulated environment
• Familiarity with security and compliance frameworks such as ISO 27001, SOC 2 or PCI DSS
• ITIL 4 Foundation or equivalent ITSM certification
• Okta, Google Workspace, or Atlassian administrator certifications
• A degree in Information Technology, Computer Science, or a related field