IT Communications Specialist: Change & Adoption

Umpisa Inc.; Pateros; On-site; PHP 360,000 - 600,000; Full time

Job summary

Umpisa Inc. in the Philippines seeks a Communications Specialist to support IT communications and adoption across systems and digital tools.

Translate technical concepts into clear messages, create user-friendly materials, and work with IT teams, project managers, and change partners to boost employee engagement with technology services.

You will help roll out demos, roadshows, and learning sessions to maximize adoption and user understanding.

Qualifications

• Bachelor's degree in Communications, Marketing, Information Technology, Business Administration, or a related field.
• At least 2–4 years of experience in corporate communications, internal communications, change management, project coordination, or a similar role, preferably within an IT or technology-driven environment.
• Excellent written and verbal communication skills, with the ability to simplify technical concepts into clear, user-friendly messages.
• Experience creating communication materials such as emails, newsletters, announcements, user guides, FAQs, presentations, infographics, and other engagement content.
• Strong organizational and project coordination skills, with the ability to manage multiple communication deliverables and meet deadlines.
• Experience coordinating with cross-functional teams and stakeholders to gather information and ensure communication accuracy.
• Familiarity with communication planning, stakeholder engagement, and user adoption initiatives for IT projects or digital transformation programs is an advantage.
• Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) and collaboration tools such as Microsoft Teams or SharePoint.
• Experience using design or content creation tools (e.g., Canva, Adobe Creative Suite, or similar) is an advantage.
• Basic knowledge of intranet or content management systems is a plus.
• Strong attention to detail, problem-solving skills, and the ability to work independently as well as collaboratively in a fast-paced environment.
• Customer-focused mindset with a passion for improving employee experience and user engagement.
• Experience supporting IT projects, system implementations, ERP, digital transformation, or technology adoption initiatives is highly preferred.

Responsibilities

• The Communications Specialist is responsible for supporting internal communications and engagement initiatives related to IT systems, projects, and digital tools across the bank. The role focuses on ensuring clear, timely, and user-friendly communication to help employees understand, adopt, and effectively use IT services and solutions.
• 1. IT Communications Planning & Support: Assist in the development and execution of communication plans supporting IT initiatives, system enhancements, and technology rollouts.
• 2. Content Creation & Engagement: Develop clear, engaging, and user-friendly communication materials such as announcements, emails, FAQs, quick reference guides, infographics, posters, and short videos.
• 3. Stakeholder Coordination & User Support: Coordinate with IT project teams to gather accurate and up-to-date information for communication materials.
• 4. Adoption & Reinforcement Activities: Support post-launch communication and reinforcement activities to sustain awareness, engagement, and correct usage of IT tools.
• 5. Project & Administrative Support: Participate in project meetings as needed and track communication deliverables, timelines, and approvals.

Skills

Strong communication skills

Problem solving

Analytical skills

Self-organizing Scrum team in scaled-

Proactive mindset

Self-starter and collaboration

Education

Bachelor's degree in Communications, Marketing, Information Technology, Business Administration, or a related field

Tools

Microsoft Word

PowerPoint

Excel

Microsoft Teams

SharePoint

Canva

Adobe Creative Suite

Job description

Umpisa Inc. in the Philippines seeks a Communications Specialist to support IT communications and adoption across systems and digital tools.

Translate technical concepts into clear messages, create user-friendly materials, and work with IT teams, project managers, and change partners to boost employee engagement with technology services.

You will help roll out demos, roadshows, and learning sessions to maximize adoption and user understanding.