Hybrid IT Desktop Support & Service Delivery Lead

Private Advertiser; Metro Manila; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

Private Advertiser in Ortigas, Pasig is seeking an IT Desktop Support Manager to oversee operation of IT services across the company, including end-user support for BAU and ad hoc reports, and management of key business applications such as POS, ERP, Office 365, BI tools.

The role leads vendor relationships, ensures SLAs, conducts UAT, and guides country IT teams. Hybrid work setup, located in Ortigas.

Qualifications

• Bachelor's Degree in Information Technology, MIS, Engineering, Computer Science, or related field.
• At least 4 years of experience in IT enterprise support or QSR/Retail IT support.
• Willing to work in Ortigas, Pasig (Hybrid Work Setup).

Responsibilities

• Oversee daily IT services and ensure reliable operation.
• Manage IT hardware (desktops and laptops), infrastructure, and security service delivery.
• Coordinate incident, problem, and request fulfilment for key applications (POS, ERP, O365, BI).
• Lead vendor governance and performance reviews.
• Develop staff and train local BT counterparts.

Education

Bachelor's Degree in Information Technology, MIS, Engineering, Computer Science, or related field

Job description

Private Advertiser in Ortigas, Pasig is seeking an IT Desktop Support Manager to oversee operation of IT services across the company, including end-user support for BAU and ad hoc reports, and management of key business applications such as POS, ERP, Office 365, BI tools.

The role leads vendor relationships, ensures SLAs, conducts UAT, and guides country IT teams. Hybrid work setup, located in Ortigas.