ISP Engineering Coordinator

Honest Networks; Philippines; On-site; PHP 1,233,806 - 1,850,709; Full time

Job summary

Honest Networks, located in the Philippines, is seeking individuals with strong Mikrotik engineering skills and experience in an Internet Service Provider. Candidates must be fluent in English and have experience with task management tools like Asana and Monday.com. Responsibilities include assisting field technicians remotely and supporting logistics optimization across the northeastern US. We value diversity and provide equal opportunities for all. Join us to help deliver affordable internet and exceptional customer service.

Qualifications

• Mikrotik engineering strongly preferred.
• Has experience at an Internet Service Provider (ISP).
• Fluent in English required.
• Strong experience using task management tools.

Responsibilities

• Assist field technicians remotely by monitoring their requests.
• Help with tasks such as configuring endpoints and checking switch port status.
• Support dispatch and route optimization in NY, PA, CT, and NJ areas.

Skills

Mikrotik engineering

Experience at an Internet Service Provider (ISP)

Fluent in English

Using Asana, Monday.com, or Lark for task management

Automation tools such as Zapier and Rundeck

Tools

Asana

Monday.com

Lark

Zapier

Rundeck

AirTable

Job description

About Honest Networks Honest Networks is dedicated to delivering high‑quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. We are a rapidly expanding, venture‑backed internet service provider headquartered in Manhattan. We focus on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service. We achieve this goal by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning. If working in a fast‑paced, results‑oriented, and mission‑driven environment excites you, we encourage you to apply and join our team. Learn more at www.honest.net.

Requirements

• Mikrotik engineering strongly preferred
• Has experience at an Internet Service Provider (ISP)
• Fluent in English
• Strong experience using Asana, Monday.com, or Lark for task management
• Experience with automation tools such as Zapier and Rundeck preferred
• Assist field technicians remotely by monitoring their requests and helping with tasks such as configuring endpoints and switch ports, checking switch port status, checking fiber light levels, and access point status
• Assisting with tasks such as activating G.hn endpoints, adjusting router throttle and providing general troubleshooting assistance
• Support dispatch and route optimization in NY, PA, CT, and NJ areas in the US
• Audit completed installs to ensure proper information has been captured
• Ensuring technicians close out their jobs properly and help them make changes using AirTable
• Contact customers via phone, text or email for rescheduling purposes
• Weekly announcement to the technician/installation team with the previous week's audit results
• Assist with all requests from the Director of Installation Services to help manage the daily operations

Honest Networks' Values

Honest is committed to providing equal employment opportunities to all individuals. We value diversity and do not discriminate based on race, color, ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, veteran status, or any other legally protected characteristic. We offer reasonable accommodations to applicants with disabilities upon request to facilitate their participation in the hiring process.