Investor Services Senior Officer Mid Shift

Alter Domus; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

ACCA study leave

Flexible work arrangements

Mentoring program

Sports & social events

Employee Assistance Program

Employee Share Plan

Local benefits depending on location

Job summary

Alter Domus in the Philippines seeks an AML/KYC professional to review and remediate investor files (Luxembourg/Guernsey funds) and ensure compliance with internal policies. You will request missing docs, update investor data, and perform screening while maintaining audit-ready documentation.

You will collaborate with Compliance, Legal, and Transfer Agency teams in a structured, project-driven setting, applying EU regulatory concepts and ensuring accurate records.

Qualifications

• Degree in law, finance, economics, business, or related field.
• 3–5 years of AML/KYC experience, preferably in financial services or investor onboarding.
• Understanding of AML/CTF requirements for Luxembourg and/or Guernsey funds is a strong advantage.
• Experience in KYC remediation or regulatory review projects is an asset.
• Strong attention to detail and knowledge of KYC principles, risk assessment, and documentation standards.
• Comfortable with databases, document management systems, and screening tools.
• Good communication skills and ability to collaborate in a structured, project-oriented environment.
• Fluent in English (written and spoken).
• Organized, proactive, and able to manage workload with accuracy.
• Eager to learn and build EU-based regulatory expertise.
• Reliable, accountable, positive attitude toward continuous improvement.

Responsibilities

• Reviewing investor KYC files (Luxembourg and Guernsey funds) to identify missing or outdated documentation.
• Remediation of incomplete investor files per internal policies and regulatory requirements.
• Requesting missing KYC documents and ensuring timely follow-up.
• Updating investor and UBO information in KYC databases and EDMS.
• Performing PEP, sanctions, and adverse-media screening and recording results.
• Documenting remediation actions for audit and regulatory purposes.
• Supporting remediation progress trackers and dashboards for senior management.
• Collaborating with Compliance, Legal, Transfer Agency, and Engagement Teams to apply requirements.
• Assisting senior colleagues in updated procedures and quality control for remediation.
• Escalating issues to Senior Officer or Manager when necessary.

Skills

Attention to detail

Communication skills

Fluent English

Organized

Education

Degree in law, finance, economics, or business

Tools

KYC databases

Document management systems

Screening tools

Job description

Job Description

ABOUT US

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning "The Other House" in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at careers.alterdomus.com

YOUR FUTURE RESPONSIBILITIES

• Reviewing investor KYC files (Luxembourg and Guernsey funds) to identify missing, outdated, or inconsistent documentation.
• Assisting in the remediation of incomplete investor files in line with internal policies and regulatory requirements.
• Requesting missing KYC documents and information from investors or client representatives and ensuring timely follow-up.
• Updating investor and UBO information in KYC databases and electronic document management systems (EDMS).
• Performing PEP, sanctions, and adverse-media screening and recording results in accordance with internal standards.
• Ensuring that all remediation actions are accurately documented for audit and regulatory purposes.
• Supporting the preparation of remediation progress trackers and dashboards for senior management oversight.
• Collaborating closely with the Compliance, Legal, Transfer Agency, and Engagement Teams to ensure consistent application of requirements.
• Supporting senior colleagues in implementing updated procedures and quality-control steps for the remediation project.
• Escalating issues, unusual situations, or potential inconsistencies to the Senior Officer or Manager when necessary.

YOUR PROFILE

• You hold a degree in law, finance, economics, business, or a related field.
• You have 3 to 5 years of experience in AML/KYC, preferably within financial services or investor onboarding.
• Understanding of AML/CTF requirements for Luxembourg and/or Guernsey funds is a strong advantage.
• Experience in KYC remediation or regulatory review projects is considered an asset.
• You have strong attention to detail and a solid understanding of KYC principles, risk assessment, and documentation standards.
• You are comfortable working with databases, document management systems, and screening tools.
• You have good communication skills and enjoy collaborating in a structured, project-oriented environment.
• You are fluent in English (both written and spoken).
• You are organized, proactive, and capable of managing your workload with a high degree of accuracy.
• You are eager to learn, open to feedback, and motivated to build expertise in EU-based regulatory environments.
• You demonstrate reliability, accountability, and a positive attitude toward continuous improvement.

WHAT WE OFFER

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Plus additional local benefits depending on your location

Alter Domus is an Equal Opportunity Employer: Equity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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