Investment Operations Analyst

Manulife; Lapu-Lapu; Hybrid; PHP 300,000 - 520,000; Full time

Job summary

Manulife’s Canada Retail Operations team invites an Operations Analyst to handle end-to-end transaction processing for clients and advisors. You will ensure accurate, timely financial and non-financial transactions while supporting operational excellence and stakeholder partnerships.

The role emphasizes attention to detail, problem-solving, and learning across processes, systems, and tools within a fast-paced environment.

Qualifications

• 1–3 years of relevant experience in financial services, operations, or a related field.
• Experience with transaction processing systems or financial platforms.
• Bachelor's degree in a relevant discipline.
• Strong analytical skills and attention to detail.

Responsibilities

• Process routine and standard financial and non-financial transactions accurately and efficiently
• Maintain accurate transaction records to support client and stakeholder interactions
• Partner with Business Units, Sales, and Operations teams to resolve escalated issues
• Communicate with internal and external stakeholders to ensure timely processing of requests
• Assist in documenting and improving internal and external processes
• Identify and resolve moderately complex issues, escalating when necessary
• Manage and prioritize workload to meet fluctuating or urgent demands

Skills

Analytical skills

Attention to detail

Transaction processing systems

Education

Bachelor's degree in a relevant discipline

Job description

This is an opportunity to join Manulife's Canada Retail Operations team as an Operations Analyst, where you will play a key role in delivering accurate and timely financial and non-financial transactions for clients and advisors. In this role, you will contribute to our mission by ensuring high-quality service, supporting operational excellence, and strengthening stakeholder partnerships. You will gain valuable exposure to end-to-end transaction processing, problem-solving, and continuous process improvement. This role is ideal for individuals who are detail-oriented, eager to learn, and passionate about delivering excellent client service.

Position Responsibilities

• Process routine and standard financial and non-financial transactions accurately and efficiently
• Maintain accurate transaction records to support client and stakeholder interactions
• Partner with Business Units, Sales, and Operations teams to resolve escalated issues
• Communicate with internal and external stakeholders to ensure timely processing of requests
• Assist in documenting and improving internal and external processes
• Identify and resolve moderately complex issues, escalating when necessary
• Manage and prioritize workload to meet fluctuating or urgent demands

Required Qualifications

• 1-3 years of relevant experience in financial services, operations, or a related field
• Experience working with transaction processing systems or financial platforms
• Bachelor's degree in a relevant discipline
• Strong analytical skills and attention to detail

Preferred Qualifications

• Experience in mutual funds, securities, or dealer operations
• Knowledge of Canada Retail Business processes
• Strong communication and stakeholder management skills
• Ability to adapt in a fast-paced, high-volume environment
• Demonstrated ability to quickly learn new systems, tools, and processes

When You Join Our Team

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid