Intraday WFM Specialist - Real-Time Scheduling & Reporting

Everise Philippines Ltd.; Molino; On-site; PHP 446,000 - 714,000; Full time

Job summary

Everise Philippines Ltd. is seeking a WFM Analyst (RTA) to act as the first point of contact for service escalations and to monitor real-time floor performance on site in Molino, Cavite. You will generate intraday and productivity reports and coordinate with clients and Ops to optimize schedules.

The role requires 1–2 years in WFM RTA, strong Excel skills, and familiarity with Verint or similar tools, plus excellent analytical and communication abilities.

Qualifications

• 1–2 years' experience in WFM RTA domain.
• Willingness to work in a 24x7 environment.
• Onsite reporting in Molino, Cavite.
• Proficient in MS Excel; experience with Verint or similar WFM tools is a plus.
• Strong analytical and communication skills.
• Ability to analyze performance data in real time.

Responsibilities

• Serve as first point of contact for service-related escalations including call routing and outages.
• Monitor, track, and communicate real-time floor activities per plan.
• Prepare and send Intraday reporting (Hourly, Productivity reports).
• Manage client and stakeholder requirements.
• Provide inputs on trends, demand and scheduling gaps.
• Analyze performance data to support business decisions.
• Collaborate with other departments to improve KPIs.

Skills

MS Excel

Analytical skills

Communication skills

Real-time data analysis

Tools

Verint WFM

Scheduling tools

Job description

Everise Philippines Ltd. is seeking a WFM Analyst (RTA) to act as the first point of contact for service escalations and to monitor real-time floor performance on site in Molino, Cavite. You will generate intraday and productivity reports and coordinate with clients and Ops to optimize schedules.

The role requires 1–2 years in WFM RTA, strong Excel skills, and familiarity with Verint or similar tools, plus excellent analytical and communication abilities.