Internal Auditing Associate Manager

8003 Accenture Inc Company; Muntinlupa; Hybrid; PHP 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Night shift schedule

Weekends off

Hybrid work setup

Job summary

Accenture is seeking an Internal Auditing Associate Manager in the Philippines, based in Muntinlupa with a hybrid work setup. The Delivery Excellence Auditor will assess and improve delivery rigor across operations by auditing five core practices: Daily Governance, Capacity & SLA Management, Quality Framework, Knowledge & Capability Readiness, and Controls & Compliance.

You will ensure teams follow operating rhythms, maintain audit-ready docs, and close gaps with measurable actions.

Qualifications

• 7–8 years of auditing experience with progressive responsibilities.
• 5 years of supervisory experience required.
• CPA or CIA certification preferred.

Responsibilities

• Assess and improve delivery rigor across operations by auditing five core practices.
• Ensure teams follow defined operating rhythms and maintain audit-ready documentation.
• Verify RAID logs, MoM, and escalation matrices are updated and traceable.
• Monitor capacity planning, SLA management, and quality governance with measurable closures.

Skills

Auditing

Leadership

Education

CPA/CIA or equivalent

Job description

POSITION TITLE

Internal Auditing Assoc Manager

WORK SETUP

Hybrid

RESPONSIBILITIES

• The Delivery Excellence Auditor is responsible for assessing and improving delivery rigor across operations by auditing five core practices—Daily Governance, Capacity & SLA Management, Quality Framework, Knowledge & Capability Readiness, and Controls & Compliance. The role ensures teams follow defined operating rhythms, maintain audit-ready documentation, manage volume-to-capacity effectively, sustain quality governance, and demonstrate robust control execution with measurable closure of gaps.

Scope: 5 Key Practices Covered

1. 1) Daily Governance & Performance Discipline

   Focus: Daily huddles, decision/RAID rigor, MoM, action tracking, escalation readiness

   Core audit outcomes:

   • Verify that daily huddles occur consistently and are attended by the right roles (Analysts/TLs).
   • Check that huddles follow a time-bound agenda, are data-driven, and conclude within planned duration.
   • Assess whether RAID logs and Minutes of Meeting (MoM) are updated, standardized, shared, and traceable.
   • Confirm pending actions are reviewed daily, owners and due dates are assigned, and closures are tracked.
   • Ensure governance decisions are documented and linked to RAID/issue trackers and escalation matrix.

   Typical artefacts audited:

   • RAID Log
   • MoM/Minutes
   • Daily governance deck/notes
   • Escalation matrix

2. 2) Capacity, Volume, Backlog & SLA Management

   Focus: Factory model, volume forecast, capacity planning, utilization/AHT, backlog/SLA risk controls

   Core audit outcomes:

   • Validate daily/weekly review of previous day’s closing volume, new volume classification, and carry-forward/backlog.
   • Ensure expected volume forecast exists (including seasonality and upstream factors when applicable).
   • Assess capacity calculations using actual availability (leave, shrinkage), not just headcount.
   • Verify linkage between volume–capacity mismatch and task allocation decisions (targets, load balancing).
   • Check SLA governance: SLA dashboards, risk identification for at-risk items, mitigation plans, and RCA for misses.
   • Confirm proper monitoring of urgent requests (prioritization rules, flagging mechanism, TL monitoring).

   Typical artefacts audited:

   • Factory model worksheet
   • Volume tracker
   • SOD/EOD reports
   • AHT reports
   • Utilization/GPH reports
   • Agent scorecards
   • Capacity plans
   • Urgent request tracker
   • Reconciliation/inventory reports
   • DMS reports

3. 3) Quality Framework & Quality Governance

   Focus: Defined quality metrics, checkpoints, sampling/scoring, calibration, rebuttals, deviations, privacy in quality tools

   Core audit outcomes:

   • Confirm quality metrics and QC checklists are documented, consistent across teams, and communicated.
   • Validate quality coverage across stages: input, in-process, and output checkpoints; CTQs defined per stage.
   • Assess sampling methodology, check frequency alignment to volumes, and standardized scoring guidelines.
   • Verify calibration routine

OTHERS

Project Shift Schedule: Night Shift

Project Rest Day: Weekends Off

Project/Team Location: Muntinlupa Axis One

SKILL AND QUALIFICATIONS

• At least 7 to 8 years auditing skills/background; 5 years supervisory experience
• From known auditing firms - Good to have
• Preferably a CPA/CIA (Certified Internal Auditor) or with similar relevant certification/experience

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

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Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

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