Internal Account Manager

vamasters, Inc.; Meycauayan; On-site; PHP 600,000 - 900,000; Full time

Job summary

vamasters, Inc. is seeking an Internal Team Lead and Client Account Manager to manage client relationships and lead the VA team from an HR perspective. This role combines account management with HR oversight and a focus on driving growth through upselling existing services.

Ideal candidates will have strong leadership, superb communication, HR acumen, and the ability to handle multiple tasks in a dynamic environment while coordinating flexible schedules to meet client demands.

Qualifications

• Experience leading client relationships and managing accounts.
• Excellent communication and interpersonal skills.
• Ability to resolve HR-related issues for VAs.
• Proactive problem-solving and issue resolution.
• Ability to manage multiple tasks and priorities.
• Willingness to work flexible hours including nights.

Responsibilities

• Serve as the main contact for clients and ensure satisfaction.
• Build and nurture strong client relationships.
• Identify and pursue growth and upsell opportunities.
• Support VAs with HR concerns and conflict resolution.
• Oversee internal processes and workflow efficiency.
• Provide regular performance reports and data-driven insights.
• Coordinate flexible scheduling based on client needs.
• Be available for urgent client cases outside normal hours.

Skills

Leadership

Account management

Client relationship

Communication

HR issues

Problem solving

Multi-tasking

Sales growth

CRM tools

Tools

CRM tools

Job description

Job Summary:

We're filling a position for a strategic and innovative Internal Team Lead and Client Account Manager who will act as a client account manager while overseeing the VA team from an HR standpoint. The role covers managing the client relationship and ensuring client satisfaction, as well as handling any HR-related issues or concerns the VAs may have. It also includes a sales component focused on spotting and pursuing growth and upselling opportunities with existing clients. Ideally, you bring strong leadership skills, the ability to resolve issues, and experience managing client expectations, handling HR-related matters for VAs, and driving business growth.

Key Responsibilities:

Client Relationship Management:

• Serve as the go-to contact for existing and new clients, making sure their needs are met and they're satisfied with VA performance and service quality.
• Get ahead of client concerns or issues and see them through to an effective resolution.
• Act as the account manager, building and nurturing strong client relationships to understand their business needs.

Sales Growth:

Look for ways to expand services and upsell additional support or services to existing clients.

VA Management (HR Focus):

• Help VAs work through challenges with clients, making sure issues are addressed quickly.
• Support VAs with HR-related concerns, including conflict resolution, scheduling, and keeping communication smooth between VAs and clients.
• Coach VAs on improving their client relationships and working well within the team.

Process & System Oversight:

Make sure internal systems, processes, and workflows operate efficiently.

Reporting & Analysis:

Provide regular reports on team and client performance, spotting trends and making data-driven decisions to improve processes and outcomes.

Flexible Schedule Management:

Stay flexible with schedules that vary based on client needs and team requirements.

Availability:

Be available outside regular hours and on weekends for urgent client cases and VA support.

Night Shift Flexibility:

Optional, but a willingness to work nights is a big plus.

Required Skills:

• Strong background in leadership and account management, especially in managing client relationships
• Excellent communication and interpersonal skills, with a customer-first approach
• Ability to handle HR-related issues, such as resolving conflicts or addressing VA concerns
• Strong problem-solving skills with an emphasis on proactive issue resolution
• Experience handling multiple tasks, schedules, and priorities in a dynamic setting
• Flexibility with working hours and in adapting to team and client needs
• Ability to spot sales opportunities and drive growth with existing clients

Preferred Skills:

• Experience managing virtual teams and client relationship management tools
• Familiarity with performance metrics and growth management strategies
• Experience in recruitment or HR-related roles is a big plus
• Sales or upselling experience, especially in a service-oriented setting