Intermediate Site Reliability Engineer

Axos Clearing LLC; Manila; Hybrid; PHP 700,000 - 1,100,000; Full time

Job summary

Axos Clearing LLC in Manila, Philippines, is looking for an Intermediate Site Reliability Engineer to support reliability and performance of critical banking applications. This role collaborates with stakeholders, developers, and infrastructure teams to investigate issues and drive improvements.

You will participate in incident response, monitor systems, and contribute to automation and runbooks while learning new technologies in a dynamic, on-site environment.

Qualifications

• Experience supporting web applications, APIs, SFTP, and enterprise platforms.
• Experience with pipelines via ADO/GitHub.
• Experience reviewing logs and troubleshooting production incidents.

Responsibilities

• Participate in production support for business-critical applications, services and integrations.
• Investigate, troubleshoot, and resolve issues across environments.
• Monitor health, analyze alerts, and improve monitoring coverage.
• Drive issue resolution with stakeholders and partner teams.
• Develop runbooks and support procedures; participate in post-incident reviews.

Skills

Troubleshooting

Monitoring & observability

Incident response

Communication

Collaboration

Automation mindset

Tools

Windows Server

Monitoring tools

ADO/GitHub pipelines

Job description

## Intermediate Site Reliability EngineerApply: Onsite: Manila, Philippines: Full time: Posted Yesterday: JR5502Axos Business Center, Corp**About This Job**The Intermediate Site Reliability Engineer (SRE) is responsible for supporting and improving the reliability, availability, and performance of critical banking applications and services. This role works closely with business stakeholders, developers, infrastructure teams, vendors, and support partners to investigate issues, drive resolutions, improve monitoring, and implement operational efficiencies. Success in this role requires strong troubleshooting abilities, excellent communication skills, curiosity, and a willingness to continuously learn new technologies and business processes. Technical aptitude is important, but the ability to think critically, collaborate effectively, and take ownership of problems is equally important.**Key Responsibilities*** Participate in production support activities for business-critical applications, services, and integrations.* Investigate, troubleshoot, and resolve application, system, and service issues across multiple environments.* Monitor application and infrastructure health, analyze alerts, and identify opportunities to improve monitoring coverage.* Work collaboratively with business users, developers, infrastructure teams, vendors, and support partners to drive issue resolution and project implementation.* Perform system maintenance, configuration changes, and operational support activities.* Implement fixes, configuration updates, and operational improvements for internally developed and vendor-supported applications.* Track, document, and communicate technical issues, risks, and remediation efforts.* Analyze trends, recurring incidents, and operational metrics to identify opportunities for stability and performance improvements.* Participate in release validation, testing support, and change management activities.* Contribute to automation initiatives that reduce manual effort and improve operational efficiency.* Develop and maintain operational documentation, support procedures, troubleshooting guides, and system runbooks.* Assist in gathering and documenting business and technical requirements for system enhancements and operational improvements.* Work with stakeholders to translate business needs into practical technical solutions.* Support project initiatives by conducting research, analysis, testing, documentation, and operational readiness activities.* Participate in incident response activities, bridge calls, root cause analysis, and post-incident improvement efforts.* Continuously learn new technologies, platforms, and business processes to expand support capabilities.**Preferred Qualifications****Technical Skills*** Experience using ticketing, incident management, or change management systems.* Experience supporting web applications, APIs, SFTP, and enterprise software platforms.* Experience supporting pipelines via ADO/GitHub.* Experience supporting a Windows server environment.* Familiarity with monitoring and observability tools.* Experience reviewing logs and troubleshooting production incidents.* Basic understanding of networking, servers, cloud platforms, databases, and application architecture.* Experience with scripting, automation, or process improvement initiatives is a plus.**Professional Skills*** Strong analytical and troubleshooting abilities.* Excellent verbal and written communication skills.* Ability to remain calm and organized during incidents and high-pressure situations.* Strong customer-service mindset.* Ability to manage multiple priorities and adapt to changing business needs.* Curiosity, initiative, and a willingness to learn.* Team-oriented mindset with the ability to work independently when needed.**About Axos**Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol \"AX\" (NYSE: AX).Learn More about working at Axos Business Center**Pre-Employment Background Check, Medical, and Drug Test:**All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment medical and drug screening. **Equal Employment Opportunity:**Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.**Job Functions and Work Environment:**While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.