Intelligent Automation Engineer

Zohorecruit; Makati; Remote; PHP 1,004,000 - 1,674,000; Full time

Job summary

ScalableOS in Makati, Philippines, is seeking an Intelligent Automation Engineer to own the full lifecycle of document intelligence and AI solutions. You will work directly with clients and teams to design, configure, and optimize platforms such as Info Input and PSIcapture, delivering production-ready solutions.

The role requires hands-on delivery, strong troubleshooting, and the ability to translate business needs into technical designs, while ensuring security, governance, and quality.

Qualifications

• Associate or Bachelor’s degree in Computer Science, Information Technology, Information Systems, or related field.
• Preferred experience includes client-facing design, configuration, implementation, and integration of document processing solutions.

Responsibilities

• Conduct presales discovery on document types, volumes, processes, integrations, and security; translate into designs and plans.
• Deliver product demonstrations and proofs of concept validating technical feasibility and business value.
• Configure document classes, capture workflows, extraction profiles, and validation rules.
• Build secure integrations with enterprise systems using approved methods.
• Provide technical guidance to sales, project management, and delivery teams.

Skills

Presales discovery

Document processing

AI platforms

Client-facing

Scripting

Troubleshooting

Communication

Education

Associate or Bachelor’s degree in CS/IT

Tools

Info Input

PSIcapture

Tungsten

Kofax

ABBYY

M-Files

Microsoft Power Platform

Azure AI

Job description

Makati, Philippines | Posted on 09/24/2026

• State/Province National Capital Region (Manila)
• Country Philippines

About Us

At ScalableOS, we're redefining offshoring by connecting growth-focused businesses with top talents across the Philippines. Our expertise is in providing top-tier talent for IT companies, with a strong focus on Managed Service Providers (MSPs), Tax & Accounting, and other industries. To continue delivering exceptional results, we’re looking for passionate individuals ready to make an impact and thrive in a team built on trust, integrity, and excellence. Join us as we drive continuous growth and scalability. Your next big opportunity starts here!

Job Description

SUMMARY

The Intelligent Automation Engineer is a hands-on individualcontributor responsible for the full lifecycle of document intelligence and AIsolutions. The role discovers client needs, recommends practical approaches,configures and integrates platforms, supports production environments, andimproves solution performance and supportability. The engineer works directlywith clients, vendors, sales, presales, project management, delivery, andsupport teams. The role supports all document intelligence and AI platformsoffered by the company. Current primary platforms are Info Input and PSIcapture.The technology portfolio may evolve as business and clients need change.

JOBRESPONSIBILITIES

• Conduct presales discovery on document types,volumes, business processes, integrations, and security requirements, andtranslate findings into end-to-end solution designs, requirements, acceptancecriteria, estimates, implementation plans, and statement of work input
  
• Conduct presales discovery on document types,volumes, business processes, integrations, and security requirements, andtranslate findings into end-to-end solution designs, requirements, acceptancecriteria, estimates, implementation plans, and statement of work input.
  
• Deliver product demonstrations and proofs ofconcept that validate technical feasibility, business value, and fit againstthe client’s current and future state.
  
• Communicate options, tradeoffs, risks,dependencies, and recommendations to business and technical audiences, andrecommend approaches for classification, extraction, validation, workflowautomation, content governance, human review, and future-state modernization.
  
• Implement, administer, and optimize the DocumentIntelligence and AI platforms Marco offers, including additional or successorplatforms as the portfolio evolves.
  
• Configure document classes, capture workflows,extraction profiles, recognition settings, confidence thresholds, validationrules, exception handling, routing, exports, and processing queues.
  
• Use approved optical character recognition,artificial intelligence, and generative artificial intelligence technologies tosupport document classification, extraction, summarization, metadataenrichment, comparison, validation, and knowledge retrieval.
  
• Build secure integrations with enterprisecontent management, Microsoft 365, collaboration, enterprise resource planning,customer relationship management, and database systems using approvedintegration methods.
  
• Extend solutions through supported scripting,interface, and reusable component options when platform configuration cannotmeet the requirement, and direct substantial custom software development toappropriate specialist resources.
  
• Plan and execute upgrades, migrations,environment assessments, production cutovers, testing, parallel validation,post go-live stabilization, and transition to support.
  
• Optimize solutions for accuracy, throughput,reliability, traceability, maintainability, exception handling, security, andsupportability.
  
• Apply responsible artificial intelligence,privacy, security, auditability, confidence scoring, human validation,monitoring, lifecycle management, and cost awareness to all deliveredsolutions.
  
• Own advanced support tickets across the fullinstalled customer base, including unfamiliar, legacy, client-specific, andvendor-implemented environments.
  
• Resolve issues spanning capture, opticalcharacter recognition, artificial intelligence, workflow, infrastructure,authentication, data quality, performance, and integration.
  
• Perform root cause analysis, own incident andescalation management, coordinate vendor escalations, communicate status andresolution to customers, and drive prevention of recurring issues.
  
• Serve as a trusted technical advisor throughdiscovery sessions, architecture discussions, workshops, and productionreadiness reviews.
  
• Provide technical guidance to sales, presales,project management, delivery, support, and vendor teams, mentor team members,and contribute to technical standards and best practices.
  
• Produce solution designs, configurationworkbooks, test plans, deployment guides, support procedures, operationalrunbooks, knowledge articles, and client-specific configuration documentation.
  
• Deliver client and internal training andknowledge transfer, and build reusable templates, accelerators, standards,estimation tools, and delivery patterns that improve consistency and speedacross engagements.
  
• Maintain current technical expertise across thesupported platforms, including any required certifications, and monitoremerging tools, frameworks, and best practices.
  
• Attend required company and departmentalmeetings.
  
• Act in accordance with Marco policies andprocedures as set forth in the Employee Handbook.
  
• Perform other related duties as assigned.
  

QUALIFICATIONS

• Associate or Bachelor’s degree in ComputerScience, Information Technology, Information Systems, Business Systems, or arelated field preferred, or an equivalent combination of education,certifications, and hands-on technical experience.
  
• Preferred experience includes client-facingdesign, configuration, implementation, integration, testing, deployment,production transition, and advanced support of document capture, intelligentdocument processing, enterprise content management, workflow automation, orAI-enabled business solutions.
  

JOB REQUIREMENTS

• Working knowledge of document classification, extraction,confidence thresholds, validation, exception handling, workflow, export, anddocument lifecycle management.
  
• Working knowledge of generative artificial intelligence,language models, prompt design, retrieval augmented generation, andhuman-in-the-loop validation.
  
• Experience with representational state transfer applicationprogramming interfaces, web services, software development kits, SQL,databases, scripting, and file exchange.
  
• Preferred: hands-on experience with Info Input orPSIcapture, or with comparable document capture and intelligent documentprocessing platforms such as Tungsten/Kofax, Kodak Alaris, or ABBYY.
  
• Preferred: experience with M-Files or a comparableenterprise content management platform, and with Microsoft Power Platform.
  
• Preferred: experience with Azure AI Document Intelligence,Azure AI services, Azure OpenAI, Azure AI Search, private or local languagemodels, vector databases, enterprise search, and artificial intelligenceorchestration frameworks.
  
• Strong troubleshooting and analytical skills, including rootcause analysis across complex, multi-vendor, and unfamiliar clientenvironments.
  
• Strong communication and facilitation skills, with theability to explain technical options, tradeoffs, and risks to both business andtechnical audiences.
  
• Strong documentation and organizational skills, with theability to manage multiple concurrent client engagements and competingpriorities.
  
• Strong client-service orientation, with the ability to workindependently, exercise sound judgment, and elevate matters requiring businessdirection?
  

Requirements

Should bewilling to accept a long-term work-from-home arrangement.

Should beamenable to a permanent night shift schedule.