Integration Senior Analyst (APAC/EMEA/US)

5 Star Recruitment; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

5 Star Recruitment seeks an Integration Senior Analyst to lead client engagements across APAC/EMEA/US, guiding solution implementations from onboarding to go-live. You will coordinate project plans, manage scopes, and communicate with clients to ensure milestones are met.

Responsibilities include driving status updates, supporting client tests and production rollout, and handing over to production teams. PMP or similar certification and language skills are highly valued.

Qualifications

• Bachelors degree preferred or equivalent experience.
• Strong interpersonal and time management skills.
• Excellent verbal and written communication; able to simplify technical jargon.
• Strong presentation skills; experience presenting to clients.
• PM certification (PMP or equivalent) preferred.
• Ability to work independently and manage multiple projects.
• Second language proficiency is highly desirable.
• Willingness to work APAC/EMEA/US schedule.

Responsibilities

• Lead the implementation of the solutions suite and onboarding activities through go-live.
• Be the primary client contact and manage project plans across engagements.
• Lead project scope and timeline to meet quality and client expectations.
• Conduct regular client status meetings and provide progress updates.
• Support client tests, oversee production rollout, and handover to support teams.
• Collaborate with senior team members on post-project evaluations.
• Prepare technical documentation and client implementation materials.
• Support readiness activities and modernization efforts for solutions.

Skills

Strong interpersonal skills

Time management

Communication skills

Presentation skills

Independent work

Multi-project management

Problem solving

Education

Bachelor's degree preferred

PMP or equivalent certification preferred

Job description

Integration Senior Analyst (APAC/EMEA/US)

About the job Integration Senior Analyst (APAC/EMEA/US)

JOB DESCRIPTION:

• The Integration Analyst works directly with clients and internal business partners to lead the implementation of the solutions suite of products.
• The Integration Analyst will act as the primary point of contact for Client engagements while leading a project plan and implementing and supervising all onboarding activities through "go- live" to ensure targeted completion dates are achieved.

RESPONSIBILITIES:

• Support delivery of solution proposals, including technical specifications and cost estimations.
• Continue to grow and build on knowledge about the companys products, solutions, and related technologies.
• Serve as the business analyst/project manager for each client engagement. Lead project scope and timeline to ensure all deliverables meet established quality standards and client expectations.
• Act as the primary client point of contact. Successfully engage in multiple client projects simultaneously. Communicate proactively and regularly with management regarding project updates.
• Lead regular project status meetings with clients to provide project status updates as required in client contracts.
• Support clients during client test activities. Monitor client progress during initial production rollout and successfully handover to Production Support teams.
• Supervise or support transition to operations and support teams after project delivery.
• Work with Senior team members to conduct post-project evaluations to assess project success and identify areas for improvement.
• Provide technical documentation and support materials as needed for successful client implementation.
• Support and complete operational readiness activities and modernization exercise for various solutions.

QUALIFICATIONS:

• Bachelors degree preferred or equivalent experience.
• Strong interpersonal and time management skills.
• Ability to understand complex technical problems and offer practical and innovative solutions.
• Excellent verbal and written communication skills, with the ability to simplify technical jargon to diverse audiences.
• Strong presentation skills with experience delivering compelling technical presentations to clients.
• Shown ability to engage with customers, understand their needs, and craft technical solutions that address their difficulties.
• Experience in a fast-paced technology-driven environment.
• Ability to work independently and manage multiple projects simultaneously.
• PMP or equivalent project management certification is preferred.
• Proficient in a second language is highly desirable.
• Amenable to work in the APAC/EMEA/US schedule

Must Have

We need someone with excellent communications skills;

2-5 years of relevant experience; strong client support background; preferable with project management background