Intake Assistant

Job Duck; Mexico; On-site; MXN 216,000 - 231,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Parental leave

Professional development

Job summary

Job Duck is seeking an Intake Assistant to be the first point of contact for clients, handling intake, data entry, and translation support. The role requires strong communication, attention to detail, and the ability to manage a high volume of calls.

Position is remote, with CST business hours (Mon-Fri 10 AM–7 PM). Compensation is provided monthly, with PTO, parental leave, and professional development opportunities.

Qualifications

• Strong verbal communication and customer service skills.
• Advanced/native-level proficiency in English and Spanish.
• Ability to handle high phone activity in a fast-paced environment.
• Bilingual or multilingual (preferred, especially for translation support).
• Excellent data entry skills with strong attention to detail.
• Basic computer proficiency (Microsoft Office, CRM systems).
• Multitask and stay organized under pressure.
• Quiet, private workspace suitable for remote work.
• Own PC or laptop, headset, and a reliable high-speed internet connection.

Responsibilities

• Perform data entry with a high degree of accuracy and attention to detail
• Answer and manage a high volume of incoming phone calls in a professional and courteous manner
• Maintain organized records and ensure all client information is properly documented
• Provide translation and language assistance as needed to support client communication
• Guide clients through the intake process and address general inquiries
• Conduct initial client intake, gathering required information accurately and efficiently
• Collaborate with team members to ensure smooth workflow and client experience

Skills

Verbal communication

Customer service

Bilingual English/Spanish

Data entry

Organization/ multitasking

Office software

High phone activity

Tools

CRM systems

Microsoft Office

Job description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years in a row!

Role Overview

The Intake Assistant serves as the first point of contact for clients, ensuring a welcoming and efficient intake process. This role requires strong communication skills, attention to detail, and the ability to manage a high volume of phone calls while collecting and entering accurate client information. The Intake Assistant also supports translation needs to facilitate clear communication.

Schedule Monday to Friday, 10 AM to 7 PM CST

Your Responsibilities Will Include:

• Perform data entry with a high degree of accuracy and attention to detail
• Answer and manage a high volume of incoming phone calls in a professional and courteous manner
• Maintain organized records and ensure all client information is properly documented
• Provide translation and language assistance as needed to support client communication
• Guide clients through the intake process and address general inquiries
• Conduct initial client intake, gathering required information accurately and efficiently
• Collaborate with team members to ensure smooth workflow and client experience

What We’re Looking For

• Strong verbal communication and customer service skills
• Advanced/Native-Level proficiency in both English and Spanish
• Ability to handle high phone activity in a fast-paced environment
• Bilingual or multilingual (preferred, especially for translation support)
• Excellent data entry skills with strong attention to detail
• Basic computer proficiency (e.g., Microsoft Office, CRM systems)
• Ability to multitask and remain organized under pressure
• A quiet, private workspace suitable for remote work.
• Your own PC or laptop, headset, and a reliable high-speed internet connection (minimum 10 Mbps download / 5 Mbps upload).

What's In It For You?

• Monthly compensation ranging from 1,142 USD to 1,220 USD.
• Paid time off and holiday pay.
• Parental leave.
• Opportunities for professional development and training.
• Dedicated support from our team.
• A chance to work with clients who share our values.