Insurance Renewal Specialist

Toyota Pasong Tamo, Inc.; Taguig; On-site; PHP 250,000 - 290,000; Full time

Job summary

Toyota Pasong Tamo, Inc. in Metro Manila seeks an Insurance Renewal Coordinator to facilitate motor car policy renewals and related products and services for customers.

You will issue renewal notices 90 days before expiration, prepare renewal quotations, encode policy requests, track accounts, remind customers, and coordinate with Marketing Professionals and Group Sales Managers to ensure smooth delivery and payment collection. This role also handles inquiries and supports claims endorsements.

Qualifications

• Responsibilities focus on insurance renewals and customer service.

Responsibilities

• Facilitates the renewal of motor car insurance and other products and services
• Sends renewal notices to customers 90 days before the expiration date of the insurance policy
• Provides a monthly list of due accounts for renewal to Marketing Professionals (MP) and their respective Group Sales Managers
• Coordinates with designated MP on their respective insurance renewal request
• Prepares and encodes policy request
• Facilitates the request for insurance renewal quotation
• Reminds customers and makes follow-ups through calls and messages
• Provides updates and status of assigned accounts
• Sends the original copy of the insurance policy to financing companies
• Schedules policy delivery and collection of the premium
• Handles customer complaints and recommends countermeasures
• Assists customers in the Body and Paint claims and properly endorses them to the designated officer

Job description

• Facilitates the renewal of motor car insurance and other products and services
• Sends renewal notices to customers 90 days before the expiration date of the insurance policy
• Provides a monthly list of due accounts for renewal to Marketing Professionals (MP) and their respective Group Sales Managers
• Coordinates with designated MP on their respective insurance renewal request
• Prepares and encodes policy request
• Facilitates the request for insurance renewal quotation
• Reminds customers and makes follow-ups through calls and messages
• Provides updates and status of assigned accounts
• Sends the original copy of the insurance policy to financing companies
• Schedules policy delivery and collection of the premium
• Handles customer complaints and recommends countermeasures
• Assists customers in the Body and Paint claims and properly endorses them to the designated officer