Insurance Operations Transformation Consultant

KSearch Asia Consulting, Inc.; Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Our client, a US-based insurer-focused operations consulting firm, seeks a senior consultant to lead diagnostics and transformation programs across service offerings. The role emphasizes cross-functional leadership, problem solving, and end-to-end project delivery.

Candidates should bring 10+ years in US insurance operations, 5+ years in process improvement, and PMP + CLSSYB certifications. Strong stakeholder management and mentoring are essential for driving sustained client impact.

Qualifications

• 10+ years in US insurance operations (Property & Casualty or Employee Benefits) with exposure to consulting or transformation projects.
• 5+ years in process improvement, operations management, or consulting in large organizations.
• End-to-end consulting lifecycle experience (5+ years): discovery, analysis, solution design, implementation, and client management.
• At least 3+ years of people management or ownership of operational results.
• Strong client-facing and stakeholder management; ability to engage across all levels.
• Solid background in Continuous Improvement methodologies, including Lean and Six Sigma.
• PMP certification and Lean Six Sigma Yellow Belt (CLSSYB) required (Green Belt is a plus).

Responsibilities

• Lead operations consulting and diagnostics to identify client needs and recommend the best solutions across service offerings.
• Drive process improvement initiatives using Lean and Six Sigma to enhance efficiency and client outcomes.
• Manage end-to-end project execution and integrations, including transition of services and implementation of strategic initiatives.
• Conduct problem-solving, process mapping, risk analysis, and automation initiatives to improve operational performance.
• Maintain ongoing client engagement and progress tracking (6–12 months) to ensure sustained impact and identify future opportunities.
• Handle client-facing interactions and stakeholder management, ensuring smooth communication and alignment across all levels.
• Develop detailed documentation, reports, and project plans to support workflow alignment and decision-making.
• Support solution design, innovation, and internal collaboration, while mentoring teams and contributing to service improvement.

Skills

Process improvement

Lean Six Sigma

Project management

Stakeholder management

Problem solving

Documentation

Mentoring

Automation

Education

PMP certification

Lean Six Sigma Yellow Belt (CLSSYB)

Job description

Our client, a US-based insurer-focused operations consulting firm, seeks a senior consultant to lead diagnostics and transformation programs across service offerings. The role emphasizes cross-functional leadership, problem solving, and end-to-end project delivery.

Candidates should bring 10+ years in US insurance operations, 5+ years in process improvement, and PMP + CLSSYB certifications. Strong stakeholder management and mentoring are essential for driving sustained client impact.