Operations Consultant

KSearch Asia Consulting, Inc.; Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Our client, a US-based insurer-focused operations consulting firm, seeks a senior consultant to lead diagnostics and transformation programs across service offerings. The role emphasizes cross-functional leadership, problem solving, and end-to-end project delivery.

Candidates should bring 10+ years in US insurance operations, 5+ years in process improvement, and PMP + CLSSYB certifications. Strong stakeholder management and mentoring are essential for driving sustained client impact.

Qualifications

• 10+ years in US insurance operations (Property & Casualty or Employee Benefits) with exposure to consulting or transformation projects.
• 5+ years in process improvement, operations management, or consulting in large organizations.
• End-to-end consulting lifecycle experience (5+ years): discovery, analysis, solution design, implementation, and client management.
• At least 3+ years of people management or ownership of operational results.
• Strong client-facing and stakeholder management; ability to engage across all levels.
• Solid background in Continuous Improvement methodologies, including Lean and Six Sigma.
• PMP certification and Lean Six Sigma Yellow Belt (CLSSYB) required (Green Belt is a plus).

Responsibilities

• Lead operations consulting and diagnostics to identify client needs and recommend the best solutions across service offerings.
• Drive process improvement initiatives using Lean and Six Sigma to enhance efficiency and client outcomes.
• Manage end-to-end project execution and integrations, including transition of services and implementation of strategic initiatives.
• Conduct problem-solving, process mapping, risk analysis, and automation initiatives to improve operational performance.
• Maintain ongoing client engagement and progress tracking (6–12 months) to ensure sustained impact and identify future opportunities.
• Handle client-facing interactions and stakeholder management, ensuring smooth communication and alignment across all levels.
• Develop detailed documentation, reports, and project plans to support workflow alignment and decision-making.
• Support solution design, innovation, and internal collaboration, while mentoring teams and contributing to service improvement.

Skills

Process improvement

Lean Six Sigma

Project management

Stakeholder management

Problem solving

Documentation

Mentoring

Automation

Education

PMP certification

Lean Six Sigma Yellow Belt (CLSSYB)

Job description

CLIENT:

Our client is a US-based company that specializes in insurance operations consulting and business process outsourcing. They have been in the industry for more than 20 years and support insurance carriers, agencies, and brokers across the US. They help these clients improve operational efficiency, reduce costs, and scale their operations through services such as process improvement consulting, technology solutions, and insurance operations outsourcing.

JOB DESCRIPTION

• Lead operations consulting and diagnostics to identify
  client needs and recommend the best solutions across service offerings
• Drive process improvement initiatives using Lean and Six
  Sigma methodologies to enhance efficiency and client
  outcomes
• Manage end-to-end project execution and integrations,
  including transition of services and implementation of
  strategic initiatives
• Conduct problem-solving, process mapping, risk analysis, and automation initiatives to improve operational performance
• Maintain ongoing client engagement and progress tracking
  (6–12 months) to ensure sustained impact and identify future opportunities
• Handle client-facing interactions and stakeholder management, ensuring smooth communication and alignment across all levels
• Develop detailed documentation, reports, and project plans to support workflow alignment and decision-making
• Support solution design, innovation, and internal collaboration, while mentoring teams and contributing to service improvement

JOB QUALIFICATION

• 10+ years of experience in US insurance operations (Property &
  Casualty or Employee Benefits), with exposure to consulting or
  transformation projects
• 5+ years of experience in process improvement, operations
  management, or consulting environments, preferably within
  large organizations
• End-to-end consulting lifecycle experience (5+ years) including
  discovery, analysis, solution design, implementation, and client
  management
• At least 3+ years of people management or ownership of
  operational results
• Strong client-facing and stakeholder management skills, with the
  ability to engage across all levels
• Solid background in Continuous Improvement methodologies,
  including Lean and Six Sigma
• PMP certification and Lean Six Sigma Yellow Belt (CLSSYB)
  required (Green Belt is a plus)

ACTIVE DATES

Urgent hiring!

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