Insurance Coordinator

Point Digital Finance, Inc.; Philippines; On-site; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependents coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is seeking an Insurance Coordinator onsite in Quezon City for night shift. Responsibilities include handling customer and vendor communications, managing an insurance docket, and ensuring compliance with policies and regulations.

The role emphasizes processing familiarity with US real estate/mortgage workflows, cross-team collaboration, and ongoing knowledge development. Health coverage and performance bonuses are among the listed rewards.

Qualifications

• Customer service skills and ability to communicate with customers and vendors.
• Experience in managing a pipeline of files and prioritizing dockets.
• Familiar with insurance processing and compliance requirements.

Responsibilities

• Order, upload, and organize insurance documents.
• Review homeowners, flood, and condo master policies for accuracy.
• Manage a pipeline of files to support processing to close.
• Communicate with homeowners and insurers to obtain required documentation.

Skills

Customer service

Pipeline management

Communication

Detail oriented

Tools

Microsoft Office

Google Suite

Job description

Discover your 100% YOU with MicroSourcing!

Position: Insurance Coordinator
Location: 1880 Eastwood Libis, Quezon City
Work setup & shift: Onsite I Nightshift

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

About The Role

• Customer service: Effectively communicate with customers and vendors, utilizing all forms of communication
• Pipeline management: Utilize reports to prioritize dockets assisting the processing team to move the docket to the closing team
• Compliance - Ensuring adherence to company policies, industry regulations, and legal requirements while conducting processing activities.
• Knowledge and Skill Development - Continuously grow knowledge and develop effective customer service and pipeline management skills.
• Processing experience: Familiarity with the US Real Estate and/or Mortgage Processing

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Order, upload, and organize insurance documents using Point systems and other applications
• Review Homeowner's, Flood, and Condo Master Insurance Policies for accuracy and adequate coverage
• Manage a pipeline of files in a timely and accurate manner
• Communicate and follow up with homeowners promptly on obtaining necessary documentation, and assist with
• any issues that arise with the property insurance
• Communicate and follow up with insurance companies to effectively manage the insurance order
• Effectively eliminate any insurance order issues to the appropriate parties
• Work with cross-functional teams (processors, closers, and funders) to successfully bring an application to close
• Assist the servicing department with amending the loss payee once funding has occurred

Nice to have:

• 1+ years as a mortgage processor, escrow assistant, insurance agent, or related field
• Experience in the real estate and/or mortgage industry is desirable but not required
• English language proficiency
• Strong Command in Customer Service
• Familiarity with US Real Estate and Mortgage processing
• Detail oriented
• Fluency in Microsoft Office and/or Google Suite

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our Commitment to 100% YOU

MicroSourcing believes that our strength lies in the diversity and talent of our people. We foster an inclusive culture that embraces all races, genders, ethnicities, abilities, and backgrounds. We provide space for different perspectives and offer opportunities for everyone to thrive.

At MicroSourcing, equality isnt just a slogan—its our way of life. We dont just accept your unique, authentic self—we celebrate it and value every contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/*Terms & conditions apply*

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