Insurance Claims Support Specialist

Bush and Bush Law Group; Philippines; On-site; PHP 223,000 - 424,000; Full time

Benefits offered by this job

Positive Culture

Growth opportunities

Flexible work arrangements

Job summary

Bush & Bush Law Group in the Philippines seeks professional, English-speaking Claims Support Specialists to join our team. These roles will be dedicated to communicating with insurance adjusters and obtaining police reports to support our personal injury practice.

You will verify claim status, follow up on Letters of Representation, request police reports, and document all communications in the case management system while maintaining organized records and meeting deadlines.

Qualifications

• Excellent English verbal and written communication skills.
• Strong phone etiquette and professionalism.
• Prior experience in customer service, claims, insurance, legal support, or call center environments preferred.
• Strong organizational and follow-up skills.
• Ability to manage multiple tasks and meet deadlines.
• Comfortable making a high volume of outbound calls.
• Proficient with Microsoft Office and web-based systems.

Responsibilities

• Contact insurance adjusters to verify claim status and obtain claim information.
• Follow up on Letters of Representation and claim acknowledgments.
• Request and obtain police reports from law enforcement agencies.
• Document all communications accurately within the case management system.
• Track outstanding requests and follow up as needed.
• Obtain adjuster contact information, including direct phone numbers and email addresses.
• Escalate issues or delays to management when appropriate.
• Maintain organized records and ensure timely updates to case files.

Skills

English communication

Phone etiquette

Organizational skills

Multitasking

Customer service experience

Outbound calls

Tools

Microsoft Office

Web-based systems

Job description

Bush & Bush Law Group in the Philippines seeks professional, English-speaking Claims Support Specialists to join our team. These roles will be dedicated to communicating with insurance adjusters and obtaining police reports to support our personal injury practice.

You will verify claim status, follow up on Letters of Representation, request police reports, and document all communications in the case management system while maintaining organized records and meeting deadlines.