Insurance Claims Administrative Support Specialist

AbroadWorks, Inc.; Philippines; Remote; PHP 692,000 - 1,038,000; Full time

Job summary

AbroadWorks, Inc. is hiring an Insurance Claims Administrative Support Specialist for a fully remote role based in the Philippines. This position supports independent adjusters with Proof of Loss documentation, schedules of loss, claim file management, and correspondence.

Candidates should have experience in the insurance adjusting process and strong English skills. The role requires meticulous record-keeping, familiarity with claims software and Microsoft Office, and the ability to manage

Qualifications

• Excellent written and verbal English communication.
• Highly organized and detail oriented with multi-file management.
• Strong problem solving and information processing abilities.

Responsibilities

• Provide administrative support to Belziuk Associates' adjusters across open claim files.
• Prepare, review, and track Proof of Loss forms and supporting documentation.
• Draft professional letters and correspondence to insureds, insurance carriers, contractors, and other parties.
• Organize and maintain claim files, including estimates, photos, invoices, reports, and policy documents.
• Communicate with insureds and carriers to request documents, provide status updates, and follow up on outstanding items.
• Track claim deadlines, diary dates, and follow-ups.
• Enter and update claim information in the firm's claims management system.
• Assist with scheduling inspections and coordinating with field adjusters.

Skills

English communication

Organized

Attention to detail

Problem solving

Time management

Independent & team

Time-tracking

Tools

Microsoft Office

Google Workspace

Excel

Claims management software

Job description

About Us

AbroadWorks is a fast growing global enterprise with established operations in the United States, India, and the Philippines. We specialize in providing both service-based solutions and advanced tech to help North American organizations in finding, onboarding, and managing global talent easily.

Our Offerings

Global Staffing Services: Currently, the majority of our revenue is generated through our comprehensive global staffing services, which cater to the diverse needs of our clients.

Technology Solutions: Looking ahead, our strategic focus is to expand our footprint in the software sector, leveraging our technology to improve global human capital and talent management processes.

Job Title

Insurance Claims Administrative Support Specialist

Location

Fully Remote, Philippines

Salary

$8.00 - $12.00 per hour based on experience

Schedule

Monday to Friday

Job Type

Full-Time

Job Description

We are seeking an Insurance Claims Administrative Support Specialist supporting independent adjusters with Proof of Loss documentation, schedules of loss, claim file management, correspondence, deadlines, claim updates, and inspection coordination.

Requirements

• Knowledge of the insurance adjusting process, from first notice of loss through settlement.
• Proof of Loss experience, including preparing and reviewing Proof of Loss documentation.
• Experience preparing and calculating a schedule of loss.
• Independent insurance adjuster experience, either with an IA firm or through carrier-side support.
• Strong professional letter writing and drafting skills.
• Excellent written and verbal communication in English.
• Highly organized and detail-oriented, with the ability to manage multiple claim files at once.
• Experience with claims management software and Microsoft Office or Google Workspace.
• Proficient in Excel.
• Handles confidential policyholder and claims information with discretion.

Responsibilities

• Provide administrative support to Belziuk Associates' adjusters across open claim files.
• Prepare, review, and track Proof of Loss forms and supporting documentation.
• Draft professional letters and correspondence to insureds, insurance carriers, contractors, and other parties.
• Organize and maintain claim files, including estimates, photos, invoices, reports, and policy documents.
• Communicate with insureds and carriers to request documents, provide status updates, and follow up on outstanding items.
• Track claim deadlines, diary dates, and follow-ups.
• Enter and update claim information in the firm's claims management system.
• Assist with scheduling inspections and coordinating with field adjusters.

Successful candidates for this role are expected to possess the following attributes

• Must have excellent English communication skills.
• Has the ability to complete projects in a timely manner and quickly adjust to changing circumstances and embrace new technologies, processes, or methods.
• Great logical and verbal reasoning skills.
• Exceptionally detail-oriented.
• Exceptional problem-solving and information-processing skills.
• Ability to think outside the box.
• A great work ethic and interest in learning new concepts and growing with the job.
• Ability to work both independently and as part of a team.
• Must have their own work device (preferably a desktop or laptop) and a stable internet connection.
• Must be comfortable with using a time-tracking software for payroll purposes.
• Must be willing to undergo a background verification check during the final stages of the hiring process.

Successful candidates for this role will be rewarded with the following benefits

• A total of five paid vacation days per year (additional days can be taken unpaid).
• A 5% raise per year guaranteed (additional raises or bonuses may be given for outstanding performance).
• A paid 15-minute break for every 4 hours of work.
• Healthcare benefits after 2 months of full-time work.
• Vacation days increase by 1 vacation day per year. I.e. after one year of employment, the total paid vacation days on year 2 would be six, on year 3 seven, etc.

Our main focus is to build an energized and motivated workforce where our employees are happy and satisfied with their jobs and growth opportunities.

We are looking forward to making you a part of our team!

Thank you for your time and interest.