Insurance Brokers (Claims) – Senior Executive

Private Advertiser; Santo Niño 1st; On-site; PHP 1,648,000 - 2,471,000; Full time

Job summary

Senior Executive role based in Singapore focusing on end-to-end claims handling within an established insurance brokerage. You will manage claim submissions, respond to queries, and coordinate with clients and internal teams to ensure timely resolution.

Training is provided for candidates new to claims. The position emphasizes teamwork, deadlines, and accuracy in registration and correspondence with clients and insurers.

Qualifications

• Able to draft simple claims related emails and letters to respective parties.
• Able to manage and handle clients’ expectations pertaining claim matters.
• Full understanding of claims procedures and processes for all classes of insurance policies.
• To obtain BCP, PGI, ComGI, and HI.

Responsibilities

• Teamwork – working as a team and assisting claim colleagues during their absence.
• Respond to clients’ queries as soon as possible.
• Keep track of deadlines which had been undertaken by you.
• Maintain full and accurate claim registration for the claims handled by you.
• Follow up on your outstanding issues/ emails promptly.
• Monthly review of own outstanding claims and seek instructions/ advices from senior/ supervisor.
• Flag up issues/ problems before complaints.
• Assist in claim related administration works including managing claims inbox.
• Meet with clients on-site or at their premises when required.

Skills

Email drafting

Client expectation management

Insurance claims procedures

BCP/PGI/ComGI/HI knowledge

Job description

About Us:

We are a long- and well-established insurance brokerage firm based in Singapore, dedicated to providing tailored insurance solutions across a broad range of industries. Our commitment to excellence and client-centric approach has earned us a reputation as a trusted partner in the insurance sector. As a result of growth, we have a position available and are seeking a dynamic and motivated individual to join our team.

Position: Senior Executive

Location: Singapore

Employment Type: Full-time

Salary: $3,000 to $4,500

Job Overview

The candidate is expected to handle all claim matters which including but not limited to answering claims queries, review and submission of claims documents, monitor/ review of pending claims/ queries and other duties as assigned by the supervisor. Training will be provided for candidate who has no related claims experience.

Responsibilities & Duties

• Teamwork – working as a team and assisting claim colleagues during their absence

• Respond to clients’ queries as soon as possible

• Keep track of deadlines which had been undertaken by you

• Maintain full and accurate claim registration for the claims handled by you

• Follow up on your outstanding issues/ emails promptly

• Monthly review of own outstanding claims and seek instructions/ advices from senior/ supervisor

• Flag up issues/ problems before complaints

• Assist in claim related administration works including managing claims inbox

• Meet with clients on-site or at their premises when required.

Specific Skills

• Able to draft simple claims related emails and letters to respective parties

• Able to manage and handle clients’ expectations pertaining claim matters

• Full understanding of claims procedures and processes for all classes of insurance policies

• To obtain BCP, PGI, ComGI, and HI