Instructional Designer - #103557

iQor (branded as iQor CXBPO™); Davao City; On-site; PHP 500,000 - 800,000; Full time

Job summary

iQor CXBPO™ is seeking an Instructional Designer in the Philippines to create learning environments for frontline and salaried staff. You will design, develop, manage, and evaluate learning programs, redesign courses, and craft training materials such as manuals and student guides.

Reporting to the Director of Active Learning Design and Development, you’ll collaborate with SMEs and stakeholders to identify needs, build blended learning solutions, and ensure learning outcomes align with Bloom’s

Qualifications

• Knowledge of adult learning theory and current educational methodologies (social constructivist, problem-based learning).
• Thorough knowledge of state-of-the-art e-learning platforms and course authoring tools.
• Excellent verbal and written communication, strong interpersonal and organizational skills.
• Five to seven years in training instructional design/development/delivery with complex coordination.
• Self-directed, lifelong learner who takes initiative.

Responsibilities

• Identify training needs with stakeholders and design target curricula.
• Develop instructor-led, asynchronous and blended e-learning courses.
• Interview SMEs to collect data and define learning outcomes.
• Design courseware with assessments mapped to Bloom’s taxonomy.
• Create training materials including manuals, guides, and job aids.
• Apply best practices for adult learners and ensure course quality.

Skills

Adult learning theory

e-learning platforms

Course authoring tools

Communication skills

Project management

Lifelong learner

Education

Bachelor's degree in Instructional Design and Development

Tools

Course authoring tools

LMS platforms

Job description

Posted Date: 10/23/2026

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Job Summary:

The Instructional Designer (ID) creates learning environments and experiences for iQor’s workforce, including both frontline and salaried employees. The ID will enable learning by consulting with subject experts to design, develop, manage, and evaluate processes and resources for learning. The ID will be tasked with redesigning courses, developing entire courses or curriculums, and creating training materials such as trainer manuals and student guides. The ID will report to the Director of Active Learning Design and Development.

Responsibilities:

• Work closely with business clients, project stakeholders and subject matter experts to identify training needs, analyze/scope a target curriculum, and design/develop appropriate strategies for meeting those needs
• Design, develop, and author appropriate business process and systems training programs including instructor-led/ asynchronous and blended e-learning courses
• Interview subject matter experts to collect necessary data, raw content and custom information necessary to design training programs and define desired learning outcomes
• Design courseware that enables the student to achieve the stated outcomes, including appropriate assessment of student achievement mapped to learning outcomes and Bloom’s taxonomy
• Design, develop, revise, and document custom training materials including online modules, course descriptions, manuals, quick reference guides, presentations, job aids, and printed training guides.
• Research and apply best practices and approaches of presenting and delivering training materials to adult learners
• Provide detailed quality assurance for e-learning courses prior to deployment and continuous improvement monitoring and support after courses have been deployed
• Communicate effectively and frequently with various project collaborators to ensure that goals and objectives are being fulfilled
• Collaborate regularly with communications and training delivery team
• Collaborate with other consultants and staff members on projects
• Work with identified media teams to execute any course media objects (graphics, video, animation)
• Shows understanding of client needs and available budget, builds and maintains good relations with stakeholders, and applies effective consulting skills to manage project
• Ensures the overall project quality and success

Skills Requirements:

• Knowledge of and deep experience in adult learning theory and current educational methodologies, especially social constructivist and related approaches (including problem-based learning, goal-based scenarios, situated learning, cognitive apprenticeship)
• Demonstrated and thorough knowledge of state-of-the-art e-learning platforms, use of the Web as an instructional tool, multimedia course development, course authoring tools, and instructional technologies
• Excellent verbal and written communication skills—especially listening skills. Strong interpersonal, communication, organizational, and presentation skills
• Five to seven years training instructional design/development/delivery experience with significant experience managing, coordinating, and resolving complex issues
• Self-directed, lifelong learner who can take initiative to define issues and the resources needed to bring resolution

Education Requirements:

Bachelor’s degree in Instructional Design and Development, or related work experience

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.