Inside Sales Representative (Vietnamese)

3M; Philippines; On-site; PHP 446,000 - 725,000; Full time

Job summary

3M is seeking an Inside Sales Representative (Vietnamese) based in the GSC Philippines to grow relationships with end users in a B2B environment. You will manage telephone sales, answer inbound questions, and upsell products in the Transportation and Energy portfolio.

The ideal candidate has a bachelor’s or associate degree, 1+ year of sales or customer service experience, and advanced English and Vietnamese language skills. CRM experience is a plus.

Qualifications

• Minimum of 1 year of combined experience in sales and/or customer service.
• Advanced English and Vietnamese, written and spoken.

Responsibilities

• Develop and grow relationships with end users in a B2B sales environment through telephone sales.
• Handle inbound calls and respond to customer inquiries.
• Upsell and cross-sell strategically aligned products.
• Meet monthly sales goals through sales forecasting and customer interactions.
• Analyze customer data and market trends to inform strategies.

Skills

Sales experience

Customer service

CRM experience

English proficiency

Vietnamese proficiency

Education

Bachelor's or Associate degree

Tools

CRM software

Job description

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Inside Sales Representative (Vietnamese), GSC Philippines

Collaborate with innovative 3Mers around the world

As an Inside Sales Rep you will be responsible for developing and growing relationships with end users representing the Transportation and Energy Business Group's product portfolio in a B2B sales environment through telephone sales, handling customer questions (inbound calls) and up selling and cross selling strategically aligned products. Utilizing detailed product knowledge to provide technical assistance to customers and assist them in identifying products to meet their needs. Meet monthly set goals through sales forecast, customer interactions, and data gathering.

The impact you will make in this role

• Grow 3M TEBG business through telephone sales
• Attain set outbound call activity in conjunction with expectations of the Inside Sales organization
• Responds to inbound customer inquiries and warm leads to provide solutions to end user
• Develop strategic approaches with the business area to attain sales quota, sales quality and sales productivity metrics
• Establishes and maintains customer contacts and relationships.Understands the customer's business and applications to influence key decision makers
• Manage and analyze customer data, perform market and competition analysis
• Proficient in identifying market trends and account needs reacting to market activity and reach favorable sales goals
• Maintain and update a working Sales Plan with strategies and tactics to achieve annual sales forecast
• Drive campaigns created from division Marketers to grow new product sales and overall territory growth
• Introduces new products, and communicates promotions and value to relevant customers and prospects
• Demonstrates a proficient level of procedural and technical product knowledge to identify products that meet customer needs
• Works with Industrial Distribution when appropriate to grow collective account base
• Shares best practices with the team to promote a positive team environment

Your skills and Expertise

• Possess a bachelor's or associate degree or equivalent experience
• Minimum of one (1) year of combined experience in sales and/or customer service is required
• Advanced English and Vietnamese, written and spoken

Additional qualifications that could help you succeed even further in this role include:

• CRM experience/pipeline management
• Strong active listening skills
• Experience in selling through distribution channels
• Experience in selling into end user companies
• Three (3) years Inside sales or field sales experience highly desirable
• Excellent oral and written communication, including presentation skills
• Ability to work in a high volume, rapidly changing environment
• Ability to work in a team environment and willing to collaborate and compromise, including team leadership
• Strong organizational skills with the ability to stay focused on tasks
• Good interpersonal skills

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.