Inside Sales Representative - AU Market

RingCentral; Manila; Hybrid; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Comprehensive HMO package

Personal Time Off Leaves

Quarterly Performance Bonus

Employee Assistance Programs

Job summary

RingCentral is looking for an Inside Sales Representative focused on the AU Market. You'll manage and grow existing SOHO and Small Business accounts, ensuring high account health and supporting renewals while leveraging AI tools.

This role requires 2–4 years of experience in technology solution sales. Strong upselling and customer relationship skills are essential for success. The position offers a hybrid work environment with a focus on collaboration and results.

Qualifications

• 2–4 years of experience in account management, customer success, renewals, or inside sales.
• Experience managing customer accounts and post-sales relationships.
• Proven track record of identifying and closing upsell opportunities.

Responsibilities

• Manage existing SOHO and Small Business accounts, handling renewals and changes.
• Monitor account health and drive retention strategies.
• Negotiate renewal deals and identify upsell opportunities.
• Leverage AI tools and CRM capabilities for customer interactions.
• Collaborate with Support, Billing, and Product teams to resolve escalations.

Skills

Technology Solution Sales

Account Management

Upselling

Cross-selling

CRM tools

Presentation skills

Negotiation skills

Tools

Salesforce

Job description

Inside Sales Representative - AU Market Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. This is where you and your skills come in.

We’re currently looking for an Inside Sales Representative - AU Market: In this role, you’ll manage and grow a portfolio of existing SOHO and Small Business customers in Australia. You’ll build strong customer relationships, support renewals and account health, identify upsell and cross-sell opportunities, and help customers get the most value from RingCentral’s solutions while leveraging AI-powered tools to support your day-to-day account management.

Job Responsibilities:

• Portfolio Management: Manage existing SOHO and Small Business accounts, including renewals, plan changes, and account health.
• Risk & Retention: Monitor account health, identify churn risks, and drive retention strategies.
• Renewals & Expansion: Handle renewal negotiations and identify upsell/cross-sell opportunities based on customer needs and usage.
• AI & CRM Management: Leverage AI tools, call summaries, and CRM capabilities to prepare for customer conversations and maintain accurate records.
• Cross-Functional Collaboration: Partner with Support, Billing, and Product teams to resolve escalations and achieve retention, NRR, and upsell targets.

To succeed in this role you must have experience in:

• Technology Solution Sales: 2–4 years of experience in account management, customer success, renewals, or inside sales, preferably in SaaS, telecom, or B2B technology.
• Account Management & Retention: Experience managing customer accounts, retention, and post-sales relationships.
• Upselling & Cross-selling: Experience identifying and closing upsell and cross-sell opportunities within an existing customer base to drive account growth and revenue.
• CRM, Presentation & Negotiation: Experience with Salesforce/CRM tools, with strong presentation, communication, and negotiation skills.

Desired Qualifications:

• Sales Drive & Execution: Energetic, results-oriented, and able to meet targets and execute initiatives effectively.

Work Schedule & Setup:

Willing to work an Australia-aligned morning shift and follow a hybrid onsite setup (10–11 days/month in Cubao or Ortigas).

What we offer:

• Comprehensive HMO package (medical and dental) Personal Time Off Leaves Quarterly Performance Bonus Employee Assistance and Wellness Programs

Bottom line:

We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire Intelligence

RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.

Acquire Intelligence transforms the way companies grow and operate by combining intelligent global outsourcing with AI consulting and implementation to accelerate growth and transform business at scale. We eliminate inefficiencies, automate with intent, and reallocate work to where it performs best. With 9,000 employees across Australia, the Philippines, the Dominican Republic, and the United States, we provide secure and scalable solutions in customer experience, back office, and digital operations. Founded in 2006, Acquire offers flexible delivery models ranging from building Remote Teams to comprehensive outsourcing in both onshore and offshore locations. Our AI division accelerates transformation with automation strategies that deliver guaranteed ROI. All solutions are backed by deep expertise and enterprise grade compliance.

At Acquire Intelligence, we are Safe, Flexible, and Innovative. We deliver transformation with intent, impact, and entrepreneurial energy.

By completing your application for this role, you: Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities Have read and agreed to our Data Privacy Policy LinkedIn #ID No RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions.

More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction.

The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an EEO/AA employer.