Innovation & Process Design Engineer - Banking Operations

BDO Unibank; Mandaluyong; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

BDO Unibank, Inc. is seeking an Innovation and Process Engineering Officer to support design, evaluation, and implementation of process improvements across the Branch Banking network in Ortigas.

This role helps drive operational efficiency, service quality, and adoption of new technologies aligned with organizational goals. The ideal candidate brings 5+ years in continuous improvement, strong data-analysis skills, and experience in process design within banking or retail environments, with the

Qualifications

• Bachelor’s degree in Industrial Engineering, Business, Information Systems, or a related field.
• At least 5 years of experience in continuous improvement and process design in retail banking.
• Willing to work onsite in Ortigas.

Responsibilities

• Conduct process reviews, mapping, and analysis to identify efficiency gaps.
• Develop and document As-Is and To-Be process flows using standard methods.
• Assist in designing and rolling out innovation initiatives and automation for branch operations.
• Gather and analyze operational data to support improvement recommendations and metrics.
• Participate in project planning, implementation, monitoring, and reporting.

Skills

Process improvement

Data analysis

Project coordination

Education

Bachelor's degree in Industrial Engineering

Bachelor's degree in Business

Bachelor's degree in Information Systems

Job description

BDO Unibank, Inc. is seeking an Innovation and Process Engineering Officer to support design, evaluation, and implementation of process improvements across the Branch Banking network in Ortigas.

This role helps drive operational efficiency, service quality, and adoption of new technologies aligned with organizational goals. The ideal candidate brings 5+ years in continuous improvement, strong data-analysis skills, and experience in process design within banking or retail environments, with the