Infrastructure Support Senior Engineer

TP ICAP Americas Holdings; Manila; Híbrido; PHP 1.200.000 - 2.000.000; Jornada completa

Descripción de la vacante

TP ICAP Americas Holdings is seeking an Infrastructure Support Senior Engineer to provide technical expertise across on‑premise and cloud environments. You will ensure stability, performance and operational excellence while driving automation and best practices.

You’ll escalate issues, contribute to capacity planning, and deliver new solutions into production. The role requires senior troubleshooting skills, cross‑functional collaboration, and experience with Windows/Linux, VMware, and cloud

Formación

• Strong experience supporting enterprise infrastructure environments.
• Windows Server administration including AD, DNS, DHCP, and clustering.
• Linux administration (RHEL/SLES), storage, patching, and Bash scripting.
• Experience with VMware vSphere/ESXi, storage, backup, DR.
• Cloud platforms AWS and/or Azure.
• Scripting: PowerShell, Bash, Python.
• ITIL change management and observability tooling.

Responsabilidades

• Provide advanced operational support across multiple platforms.
• Lead troubleshooting and root-cause analysis for incidents.
• Establish and maintain governance, processes and observability practices.
• Perform capacity planning, performance testing, and health assessments.
• Ensure changes follow governance and change management.
• Collaborate with cross-functional engineering, project and application teams.
• Contribute to disaster recovery planning, testing and documentation.
• Identify and drive continuous improvement initiatives within operations.
• Act as a senior escalation point guiding junior engineers.

Conocimientos

Windows Server

Linux admin

PowerShell

Bash scripting

Python

VMware ESXi

AWS

Azure

Kubernetes

Docker

Ansible

Terraform

Observability

ITIL practices

Herramientas

VMware vSphere

ESXi

Active Directory

DNS/DHCP

Descripción del empleo

Group Overview

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.

Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist.

Role Overview

Infrastructure Support Senior Engineer is responsible for providing technical expertise and support within the Infrastructure Production and Cloud Services team, supporting the core infrastructure capabilities within TP ICAP's on premise and cloud environments. The role ensures stability, performance, and operational excellence of core services while driving improvements, automation, and adherence to best practices. Operating as a senior technical point of escalation, the engineer contributes to incident resolution, capacity planning, system enhancements, and seamless delivery of new solutions into production.

Role Responsibilities

• Provide advanced operational support across multiple platforms, ensuring availability and performance.
• Lead troubleshooting and root‑cause analysis for complex incidents and performance issues.
• Establish / maintain best practices, processes and procedures to underpin the operations of the business, including appropriate observability and infrastructure management solutions.
• Perform capacity planning, performance testing, and proactive health assessments.
• Ensure all changes follow governance, documentation, and best‑practice standards.
• Collaborate closely with cross‑functional engineering, project, and application teams.
• Contribute to disaster recovery planning, testing, and documentation.
• Identify and drive continuous improvement initiatives within operations.
• Act as a senior escalation point within the operations team, guiding junior engineers when required.

Experience / Competences

Essential

• Strong experience supporting enterprise infrastructure environments.
• Strong administration experience with Microsoft Windows Server (2016/2019/2022) including:
  • Active Directory
  • Group Policy
  • DNS / DHCP
  • Certificate Services
  • File and Print Services
  • Windows Clustering
  • PowerShell automation
• Strong administration experience with Linux operating systems including:
  • Red Hat Enterprise Linux (RHEL)
  • SUSE Linux Enterprise Server (SLES)
  • User, storage and filesystem administration
  • Package and patch management
  • System performance analysis and troubleshooting
  • Linux security hardening
  • Shell scripting (Bash)
• Experience managing and supporting:
  • VMware vSphere and ESXi
  • Enterprise storage platforms
  • Backup and recovery solutions
  • Disaster recovery environments
  • Experience supporting cloud platforms such as AWS and/or Azure.
• Strong scripting and automation skills using:
  • PowerShell
  • Bash
  • Python
• Experience with infrastructure monitoring and observability platforms.
• Strong troubleshooting and problem‑solving skills across Windows, Linux, virtualisation, storage, networking and cloud technologies.
• Experience working within ITIL-based operational and change management processes.

Desired

• Red Hat Certified System Administrator (RHCSA) or RHCE certification.
• Microsoft Certified Windows Server or Azure certifications.
• Experience with Ansible, Terraform or Infrastructure as Code tooling.
• Experience with Kubernetes, Docker and container platforms.
• Familiarity with enterprise security tooling, vulnerability management and compliance frameworks.
• Experience contributing to infrastructure transformation or optimisation programmes.
• Awareness of security and compliance practices within database estates.
• Experience working in financial services or other regulated environments.
• Knowledge of configuration management or Infrastructure‑as‑Code tools.
• Ability to mentor and support junior team members.

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