Infrastructure Engineer - Networks

QBE Group Shared Services Centre; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

QBE Group Shared Services Centre is seeking an experienced IT Infrastructure professional to build, administer, and maintain Unified Communications infrastructure in line with company policies. You will collaborate with specialists and engineers to ensure seamless integration, delivery, and operation of services.

The role involves translating architectural designs into actionable plans, providing input to management, and engaging with third parties to deliver robust infrastructure services.

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• 5 years relevant experience in IT infrastructure or information security roles.
• Demonstrated knowledge of network and systems design.
• Experience with cloud/infrastructure technologies (IaaS, PaaS, SaaS).
• Strong problem solving and analytical skills.

Responsibilities

• Build, administer, support, and maintain Unified Communications infrastructure solutions.
• Collaborate with team to ensure seamless integration, delivery, and operation of services.
• Translate designs into operational plans and work with third parties to deliver services.
• Design, implement, and operate security controls to protect information systems.
• Troubleshoot complex issues across compute, storage, networking, and cloud components.

Skills

Information Security

IT Infrastructure

Ownership & Initiative

Problem Solving

System Design

Service Focus

Technical Understanding

Troubleshooting

Education

Bachelor's Degree or equivalent

5 years relevant experience

Tools

SolarWinds

Splunk

LiveAction

Job description

Primary DetailsTime Type: Full timeWorker Type: EmployeeThe purpose of this role is to build, administer, support, and maintain Unified Communications infrastructure solutions in alignment with QBE and divisional policies. Collaborate with a team of specialists and engineers to ensure seamless integration, delivery, and operation of services. Translate architectural designs into operational plans, provide input to overall management, and work with third parties to deliver infrastructure services effectively.
Primary Responsibilities

• Information Security - Maintains the security, confidentiality and integrity of information systems through compliance with relevant legislation and regulations. Designs, implements and operates controls and management strategies to allow this.
• IT Infrastructure - Supports, designs and implements infrastructure technologies and solutions such as: compute, storage, networking, physical infrastructure, software, database, middleware, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including IaaS, PaaS and SaaS.
• Ownership & Initiative - Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made.
• Problem Solving - Understands and identifies problems, analysing and helping to identify the appropriate solution. Can classify and prioritise problems, document their causes and implement remedies.
• System Design - Creates the specification and design of systems to meet defined business needs. Has the ability to work with business and technology stakeholders to translate business problems into technical designs. Able to visualise the ideal user service, come up with design ideas and possible design approaches. Explores different approaches to solving problems.
• Service Focus - Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service.
• Technical Understanding - Has the specific knowledge which underpins an individual’s ability to deliver the responsibilities and tasks of their role. This relates to the application of the required breadth and depth of technical knowledge.
• Troubleshooting & Problem Solving - Has lateral thinking capability to dissect a problem into its component parts to identify and diagnose root causes, allowing problem resolution. Able to troubleshoot and identify problems across different technology capabilities including compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including IaaS, PaaS, SaaS.

Required Education

• Bachelor's Degree or equivalent combination of education and work experience

Required Experience

• 5 years relevant experience

Preferred Competencies/Skills

• Information Security - Awareness - Aware of information security and the security controls that can be used to mitigate security threats within solutions and services.
• IT Infrastructure - Practitioner - Builds and configures, administers and supports infrastructure technologies and solutions such as: compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including IaaS, PaaS, SaaS.
• Ownership & Initiative - Working - Owns an issue until a new owner has been found or the problem has been mitigated and / or resolved.
• Problem Solving - Awareness - Able to investigate problems in systems, processes and services, with an understanding of the level of a problem (e.g. strategic, tactical, operational). Can contribute to the implementation of remedies and preventative measures.
• System Design - Working - Translates logical designs into physical designs. Produces detailed designs and documents all work using required standards, methods and tools, including prototyping tools where appropriate. Designs systems characterised by managed levels of risk, manageable business and technical complexity and meaningful impact. Works with well-understood technology and identifies appropriate patterns.
• Service Focus - Working - Takes inputs and establishes coherent frameworks that work.
• Technical Understanding - Working - Understands core technical concepts related to their role and is able to apply them with guidance.
• Troubleshooting & problem resolution - Working - Able to troubleshoot and identify problems across different technology capabilities.

Preferred Licenses/Certifications

• Cisco Certified Network Associate
• Palo Alto certified associate

Preferred Knowledge

• Working knowledge with SolarWinds, Splunk and LiveAction and other Network Management Protocols
• Basic working knowledge of Python or other programming language
• Intermediate working knowledge of industry best practices and networking design
• Intermediate working knowledge of WAN, SD-WAN, LAN, Data Centre and Wireless technologies
• Intermediate working knowledge of IGP and EGP routing
• Intermediate working knowledge of TCP/IP operations
• Basic level knowledge of Palo Alto and Cisco NGN Firewalls

Skills:
Communication, Critical Thinking, Customer Service, Disaster Recovery Strategies, Information Security, Intentional collaboration, Intrusion Prevention, IT Infrastructure Operations, Managing performance, Problem Solving, Risk Management, Stakeholder Management, Strategic Planning, Team Development, Troubleshooting
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.