Industrial Automation: Customer Experience & Support Lead

WHR Global Consulting; Muntinlupa; On-site; PHP 446,400 - 558,000; Full time

Job summary

A leading consulting firm in Muntinlupa is seeking a Customer Experience & Support Manager to lead post-sales operations in the industrial automation sector. This role involves ensuring high-quality support for mission-critical systems, managing a technical support team, and optimizing customer experience through effective communication and problem resolution. Ideal candidates will have a relevant engineering degree and 3–5 years of experience in technical support roles.

Qualifications

• Minimum of 3–5 years of experience in technical customer support or service roles in industrial automation.
• Proven experience managing 24/7 support operations or on-call service environments.
• Experience supporting manufacturing plants or critical infrastructure clients.

Responsibilities

• Lead the technical support team in providing troubleshooting for deployed systems.
• Monitor support performance, analyze incidents, and ensure resolutions.
• Conduct regular customer check-ins to gather feedback and improve satisfaction.

Skills

Leadership

Analytical skills

Communication skills

Education

Bachelor’s degree in Electrical, Electronics, Instrumentation, or Mechatronics Engineering

Tools

SCADA systems

PLC systems

HMI systems

CRM systems

Field service management software

Job description

A leading consulting firm in Muntinlupa is seeking a Customer Experience & Support Manager to lead post-sales operations in the industrial automation sector. This role involves ensuring high-quality support for mission-critical systems, managing a technical support team, and optimizing customer experience through effective communication and problem resolution. Ideal candidates will have a relevant engineering degree and 3–5 years of experience in technical support roles.