Incident Management

Staff4Me; Compostela; On-site; PHP 300,000 - 600,000; Full time

Job summary

Staff4Me in Cebu City, Philippines is seeking an Incident Management specialist to minimize the impact of incidents and restore IT services quickly, ensuring continuity and stable operations.

You will monitor events, categorize incidents by severity, document root causes, and coordinate responses with IT teams, while aligning with security policies and ITIL practices. This is a full-time role located on site in Cebu City.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• Knowledge of Windows, Linux, network equipment, servers, databases, etc.
• Knowledge of IT process management (best practices in IT service management)
• Knowledge of computer networking
• Knowledge of IT system authentication methods
• Knowledge of tools such as IDS and SIEM

Responsibilities

• Manage efficient and timely responses.
• Identify improvement opportunities in the management of processes of incidents and propose solutions.
• Recognize and identify events and/or anomalies that negatively impact IT systems operations.
• Categorize incidents based on their severity and scope, prioritizing those with the greatest impact on operations and organizational security.
• Maintain detailed records of each incident, including root cause, resolution, and actions taken.
• Ensure compliance with applicable regulations and alignment with the organization’s security policies and standards.
• Minimize the impact of incidents and restore the IT services to their normal state with minimal delay.
• Mitigate similar recurring incidents.
• Take prompt and effective action to resolve incidents and maintain the stability of IT systems.
• Ensure efficient resource allocation and timely response to high-risk issues.
• Enable effective communication with internal and external stakeholders as required.
• Guarantee that incident management practices adhere to established requirements.

Skills

Incident management

IT systems

Networking

IT process management

Authentication methods

Education

Bachelor’s degree in CS/IT/Engineering

Tools

IDS

SIEM

Job description

Incident Management

Company: Staff4me

Job Type: Full Time

Location: Cebu City, Philippines

Ensure operational continuity by minimizing the impact of incidents and restoring affected technological services in the shortest possible time, thereby maintaining efficient and reliable operations without service disruptions.

• Manage efficient and timely responses.
• Identify improvement opportunities in the management of processes of incidents and propose solutions.
• Recognize and identify events and/or anomalies that negatively impact IT systems operations.
• Categorize incidents based on their severity and scope, prioritizing those with the greatest impact on operations and organizational security.
• Maintain detailed records of each incident, including root cause, resolution, and actions taken.
• Ensure compliance with applicable regulations and alignment with the organization’s security policies and standards.
• Minimize the impact of incidents and restore the IT services to their normal state with minimal delay.
• Mitigate similar recurring incidents.
• Take prompt and effective action to resolve incidents and maintain the stability of IT systems.
• Ensure efficient resource allocation and timely response to high-risk issues.
• Enable effective communication with internal and external stakeholders as required.
• Guarantee that incident management practices adhere to established requirements.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• Knowledge of IT systems (Windows, Linux, network equipment, servers, databases, etc.)
• Knowledge of IT process management (best practices in IT service management)
• Knowledge of computer networking
• Knowledge of IT system authentication methods
• Knowledge of tools such as IDS and SIEM

Other requirements (Courses, seminars, certifications, and other licenses)

• Practical knowledge of incident management frameworks (e.g., ISO standards)
• ITIL certification
• Risk management training/coursework
• CompTIA Security+ certification