Incident Management

Staff4Me; Cebu City; On-site; PHP 350,000 - 700,000; Full time

Job summary

Staff4Me seeks an Incident Response Specialist to minimize service disruptions and restore IT services quickly. You will identify events, classify incidents by severity, and coordinate timely remediation while maintaining thorough incident records.

The role requires ITSM knowledge, familiarity with IDS/SIEM tools, and a focus on security policy compliance. Based in Cebu City, it offers growth in a dynamic IT environment.

Qualifications

• Bachelor’s degree in Computer Science, IT, Engineering, or related field.
• Knowledge of IT systems (Windows, Linux, network equipment, servers, databases).
• Understanding of IT process management and ITIL best practices.
• Knowledge of computer networking and IT system authentication methods.
• Familiarity with IDS and SIEM tools.

Responsibilities

• Identify incidents and classify by severity to minimize service disruption.
• Maintain detailed incident records including root cause and resolution.
• Coordinate timely responses and effective communication with stakeholders.
• Drive continuous improvement and remedial actions to prevent recurrence.
• Ensure compliance with security policies and IT operations standards.

Skills

Incident management

IT service management

Root cause analysis

Stakeholder communication

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

IDS

SIEM

Networking tools

Databases

Job description

Ensure operational continuity by minimizing the impact of incidents and restoring affected technological services in the shortest possible time, thereby maintaining efficient and reliable operations without service disruptions.

• Manage efficient and timely responses.
• Identify improvement opportunities in the management of processes of incidents and propose solutions.
• Recognize and identify events and/or anomalies that negatively impact IT systems operations.
• Categorize incidents based on their severity and scope, prioritizing those with the greatest impact on operations and organizational security.
• Maintain detailed records of each incident, including root cause, resolution, and actions taken.
• Ensure compliance with applicable regulations and alignment with the organization’s security policies and standards .
• Minimize the impact of incidents and restore the IT services to their normal state with minimal delay
• Mitigate similar recurring incidents.
• Take prompt and effective action to resolve incidents and maintain the stability of IT systems.
• Ensure efficient resource allocation and timely response to high-risk issues.
• Enable effective communication with internal and external stakeholders as required.
• Guarantee that incident management practices adhere to established requirements.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• Knowledge of IT systems (Windows, Linux, network equipment, servers, databases, etc.)
• Knowledge of IT process management (best practices in IT service management)
• Knowledge of computer networking
• Knowledge of IT system authentication methods
• Knowledge of tools such as IDS and SIEM

Other requirements (Courses, seminars, certifications, and other licenses)

• Practical knowledge of incident management frameworks (e.g., ISO standards)
• ITIL certification
• Risk management training/coursework
• CompTIA Security+ certification