IT Incident Manager

AimBig Employment Pty Ltd; Taguig; Hybrid; PHP 1,339,000 - 2,009,000; Full time

Job summary

AimBig Employment Pty Ltd, a fintech-focused company operating in Taguig, is seeking an IT Incident Manager. The role focuses on managing IT incidents end-to-end, implementing robust incident management processes, and driving continuous improvements across ITIL processes.

You will collaborate with infrastructure, applications, support, and business teams to restore services quickly and prevent recurrence. The ideal candidate has 5+ years in IT Service/Incident Management, strong ITIL knowledge,

Qualifications

• 5+ years of experience in IT Service Management, Incident Management, or IT Operations.
• Proven expertise managing major incidents end-to-end, ensuring rapid service restoration and resolution.
• Strong understanding of ITIL frameworks, particularly Incident, Problem, and Service Management processes.
• Able to perform effectively under pressure, coordinate multiple stakeholders, and meet critical deadlines.
• Excellent communication skills with the ability to explain technical issues to non-technical audiences.

Responsibilities

• Manage and coordinate the resolution of IT incidents to minimize business impact.
• Develop and implement incident management processes and best practices.
• Monitor incident trends and identify areas for improvement.
• Provide timely updates to stakeholders regarding incident progress and resolution.
• Collaborate with cross-functional teams to ensure root cause analysis and preventive measures are in place.
• Maintain incident records and prepare detailed reports for management review.
• Ensure compliance with established IT service management standards and policies.
• Participate in post-incident reviews to enhance future incident response efforts.

Skills

Incident Management

ITIL

Stakeholder communication

Analytical thinking

Cross-functional collaboration

Tools

Jira

Job description

• Lead digital innovation and shape financial inclusion nationwide
• Grow your career in a fast-paced, award-winning fintech lender

About Our Client

A company operating in the financial services industry located in Taguig.

Job Description

• Manage and coordinate the resolution of IT incidents to minimize business impact.
• Develop and implement incident management processes and best practices.
• Monitor incident trends and identify areas for improvement.
• Provide timely updates to stakeholders regarding incident progress and resolution.
• Collaborate with cross-functional teams to ensure root cause analysis and preventive measures are in place.
• Maintain incident records and prepare detailed reports for management review.
• Ensure compliance with established IT service management standards and policies.
• Participate in post-incident reviews to enhance future incident response efforts.

The Successful Applicant

A successful IT Incident Manager should have:

• 5+ years of experience in IT Service Management, Incident Management, or IT Operations.
  
• Proven expertise managing major incidents end-to-end, ensuring rapid service restoration and resolution.
  
• Strong understanding of ITIL frameworks, particularly Incident, Problem, and Service Management processes.
  
• Able to perform effectively under pressure, coordinate multiple stakeholders, and meet critical deadlines.
  
• Excellent communication skills with the ability to explain technical issues to non-technical audiences.
  
• Strong analytical and problem-solving capabilities, with a focus on identifying trends and preventing recurring incidents.
  
• Experience collaborating across infrastructure, application, support, and business teams in a dynamic environment.
  
• Hands-on experience with ITSM tools such as Jira, along with strong reporting, prioritization, and organizational skills.
  

What's on Offer

• Permanent position within the financial services industry.
• Opportunity to work in Taguig.
• Hybrid 3x Onsite 2x Remote.