Inbound Sales Specialist

Keep Space Pty Ltd; Manila; Remote; PHP 500,000 - 700,000; Full time

Benefits offered by this job

Health Insurance

Job summary

KeepSpace Pty Ltd in the Philippines is seeking an Inbound Sales Specialist to join a growing ecommerce, logistics and supply chain team. You will handle customer enquiries, work with a CRM, and support a team of 4–6 in delivering quality sales and user support.

This permanent work-from-home role requires own computer, monitor, reliable internet, and strong English communication. Training on OKRs and our selling/operating processes will be provided, with opportunities for growth into specialist

Qualifications

• Strong English communication for Western markets, especially Australia.
• Attention to detail in handling enquiries and data.
• Experience in ecommerce and logistics environments is preferred.

Responsibilities

• Work within a team of 4–6 to develop quality sales and user support.
• Follow our CRM and understand business practices daily.
• Understand basic accounting and spreadsheets are required.
• Support onboarding and manage user emails for the admin team.

Skills

Strong English communication

Attention to detail

Ecommerce logistics experience

CRM experience

Team collaboration

Remote work readiness

Education

Degree or equivalent in related field

Tools

Slack

Google Sheets

Google Docs

Job description

https://www.youtube.com/watch?v=QAj1CaFuGkU

Our video to explain more.

Keep Space is an ecommerce fulfilment service. We have team members working with KeepSpace in 4 locations in 3 countries (India, Phillipines and Australia).

The ecommerce companies we support are online retailers and wholesalers here in Australia and overseas. We’re looking to build our support team with support and communicator roles to help bring care and thought to our businesses that use our services to our team. as well as a large range of administrative tasks who can support the enquiries that are asked within their team and other teams within KeepSpace.

To have a deeper understanding you can review our YouTube channel to see how we are looking to make an impact into the western world for online ecommerce companies in the logistics and technology space.

For more background information about the company, please visit our website:

https://keepspace.com.au

Youtube channel that can share what we do.

https://www.youtube.com/watch?v=B3qNwhh0MVI

This is an advertisement for a role of a Inbound Sales Specialist with experience

within a permanent fixed location in a remote placement.

we have a roles available for this intake.

This role is a permanent work from home role.

This role will require you to have your own computer and second monitor and internet established to work with us.

This role will allow you to share your screen time online with your family and children being able to pass by and be a part of meetings. Majority of our team have children and family so we are very supportive of family balance while being productive within the work requirements on work hours.

You will be trained to learn OKR's (Objective and Key Results) management under which KeepSpace operates.

You will be trained in how we sell and operate.

No outbound marketing or selling is to be applied for this role.

Tasks & responsibilities

• Work within a team of 4-6 people to develop quality sales and user support to open up to leads,
• Follow along our CRM, know our business practises deeply on a daily basis.
• Understand basic accounting and spreadsheet is a requirement for this role.
• Development processes that will improve the format on which enquiries are asked upon.
• Manage user emails and provide administrative support to our admin team.
• Help guide our users through our platform and manage reasonable expectations during onboarding
• Build rapport with users over our platform chat and phone calls
• Provide accurate information regarding their user accounts
• Apply critical thinking to our users enquiries and not read lists of answers but utilise your mind.
• Work closely with all the teams to be able to constantly improve the flow of information.
• You will be required to be actively available at a long range of time through out the day.

Qualifications & experience

Required needs

• Understanding of business support over a 3 year period no longer than 6 months ago.
• A strong capacity to express yourself in the English language for Western Country speakers, mainly Australians.
• Be ok with direct discussion and not be afraid to be able to have
• Consistently display incredible attention to detail
• Passion for delivering great sales and customer experiences with an ability to identify business needs and provide solutions we have developed
• Experience in logistics and fright management responses to business owners who will ask you directly on the platform of KeepSpace
• Ability to be a little sassy with our team and our business owners, able to not take things to heart in a challenging environment.
• Degree or equivalent in the related field
• Experience in the ecommerce businesses
• Experience in logistics and fulfilment.
• Hands on Experience with Slack, google sheets and google docs

Compensation

KeepSpace shows a financial development sequence within its roles over a 3 year period to which we will display here:

Year 1 financial year Initial offering of an Annual salary of 500,000PHP - 550,000PHP annual payment* + Health Insurance Cover of up to 50,000PHP

Year 2 financial year expected offering an Annual salary of 550,000PHP - 650,000PHP annual payment +Health Insurance Cover of up to 50,000PHP

Year 3 financial year expected offering an Annual salary of 650,000PHP - 700,000PHP annual payment + Health Insurance Cover of up to 50,000PHP

On top it will also

All annual payments, paid on a weekly basis, each Thursday/Friday

*Reminder of the current Australian financial year (July-June) and the following financial year.

Also due to use still in a growing development of our business there is a lot of opportunity for growth in KeepSpace and to transfer into more specialist roles as demands increase to the work requirements.

Selection Process

• Culture interview (30 mins)
• Technical interview (~55 mins)
• Drill Down Final interview (~55mins)

This is a full time opportunity to join a small but highly effective team working towards making a big difference in the growing industry of eCommerce, logistics and supply chain management.