In-House Service Delivery Lead — ITIL/PM Expert

Questronix Corporation 2; Quezon City; On-site; PHP 1,200,000 - 1,600,000; Full time

Job summary

Questronix Corporation 2 is seeking a Service Delivery Lead to establish and manage in-house service delivery operations in Cubao, Quezon City. You will design processes, oversee incident handling, and ensure a smooth cutover from a vendor-managed setup.

The role requires a minimum of 3 years in a Service Delivery Lead position, a relevant degree, and professional certifications such as ITIL and PM qualifications.

Qualifications

• Bachelor's degree or equivalent in IT/Management or related field.
• PM certifications and ITIL certification are advantageous.
• At least 3 years with a Service Delivery Lead role.
• Onsite work at Cubao, Quezon City.

Responsibilities

• Ensure operational readiness of the new in-house team and maintain uninterrupted service delivery.
• Establish internal service support processes (incident, request, change).
• Create and validate OLAs with internal IT teams.
• Design the internal service model replacing the vendor-managed one.
• Oversee ticketing, escalation paths, and service reporting.
• Ensure service team readiness prior to cutover.
• Monitor early-life support (hypercare) performance and stabilization metrics.
• Coordinate daily operations handover from the vendor.

Skills

Service Delivery Lead experience

Education

Bachelor’s degree in Information Technology, Management or related field

ITIL Certification

Project Management Certifications

Job description

Questronix Corporation 2 is seeking a Service Delivery Lead to establish and manage in-house service delivery operations in Cubao, Quezon City. You will design processes, oversee incident handling, and ensure a smooth cutover from a vendor-managed setup.

The role requires a minimum of 3 years in a Service Delivery Lead position, a relevant degree, and professional certifications such as ITIL and PM qualifications.