Service Delivery Lead

Questronix Corporation 2; Quezon City; On-site; PHP 1,200,000 - 1,600,000; Full time

Job summary

Questronix Corporation 2 is seeking a Service Delivery Lead to establish and manage in-house service delivery operations in Cubao, Quezon City. You will design processes, oversee incident handling, and ensure a smooth cutover from a vendor-managed setup.

The role requires a minimum of 3 years in a Service Delivery Lead position, a relevant degree, and professional certifications such as ITIL and PM qualifications.

Qualifications

• Bachelor's degree or equivalent in IT/Management or related field.
• PM certifications and ITIL certification are advantageous.
• At least 3 years with a Service Delivery Lead role.
• Onsite work at Cubao, Quezon City.

Responsibilities

• Ensure operational readiness of the new in-house team and maintain uninterrupted service delivery.
• Establish internal service support processes (incident, request, change).
• Create and validate OLAs with internal IT teams.
• Design the internal service model replacing the vendor-managed one.
• Oversee ticketing, escalation paths, and service reporting.
• Ensure service team readiness prior to cutover.
• Monitor early-life support (hypercare) performance and stabilization metrics.
• Coordinate daily operations handover from the vendor.

Skills

Service Delivery Lead experience

Education

Bachelor’s degree in Information Technology, Management or related field

ITIL Certification

Project Management Certifications

Job description

Responsibilities:

• Ensure operational readiness of the new in-house team and maintain uninterrupted service delivery.
• Establish internal service support processes (incident, request, change).
• Create and validate OLAs with internal IT teams.
• Design the internal service model replacing the vendor-managed one.
• Oversee ticketing, escalation paths, and service reporting.
• Ensure service team readiness prior to cutover.
• Monitor early-life support (hypercare) performance and stabilization metrics.
• Coordinate daily operations handover from the vendor.

Requirements

Qualifications:

• Bachelor’s degree in Information Technology, Management or related field
• Preferred/Advantageous
  • Project Management Certifications
  • ITIL Certification
• Minimum of at least 3 years of experience as a Service Delivery Lead
• Can work full onsite (Cubao)