IKEA Food, Assistant Operations Manager

IKEA Gruppe; Philippines; On-site; Confidential; Full time

Benefits offered by this job

Annual leave

Medical and Dental

Family & Community leave

Co-worker discount

Subsidized meals

Bonus program

Training and inductions

Job summary

IKEA Pasay City in Metro Manila, Philippines, is seeking a dedicated leader to head the IKEA Food function in-store. The role requires guiding a large team, delivering a superior customer experience, and aligning with the store business plan and IKEA Food actions.

You will participate in marketing efforts and maintain a clean, inviting environment. Ideal candidates have 3+ years in leadership within food/retail, knowledge of HACCP, and strong communication.

Qualifications

• At least 3 years in a leadership role managing a large team in a fast-paced food/retail environment.
• Experience with KPI-driven action plans and knowledge of HACCP food safety.
• Strong communication, interpersonal and collaboration skills.
• Sales-driven, cost-conscious and passionate about food and people.

Responsibilities

• Lead and manage IKEA Food function in the store to meet business goals.
• Provide daily dialogue with customers to gather feedback and improve service.
• Support implementation of the store business and IKEA Food action plans.
• Collaborate on relevant marketing and in-store activities.
• Ensure area is clean, organized, and inviting for customers.
• Promote IKEA culture and sustainability, including waste management.

Skills

Leadership experience

Team management

Customer focus

Sales mindset

Job description

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job description

Your assignment

Youwill lead and manage theIKEA Food function in the store to fulfill the following:

• You always look at the store through the eyes of your customers and walk the store regularly. You have a daily dialogue with our customers to get continuous feedback about their experiences and to learn more about their needs and wants and then take action based on their input;
• You have an overview of the store business plan and IKEA Food action plans, and you contribute to your area’s action plan by supporting your manager in implementing it with the team;
• You work with your manager to actively contribute and support relevant marketing and in-store activities;
• You ensure your area is efficiently maintained as well as clean, organized, attractive and inviting to provide a positive customer experience;
• You work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure IKEA Food is regarded as a great place to work.
• Act in accordance with the IKEA Sustainability Direction, andtake actions that contribute to sustainability, such as waste management and investments;
• Create awareness of IKEA Food as the most important in-store marketing tool for maximizing the IKEA store’s sales potential.

Qualification

Your profile

• You have at least 3 years relevant experience of working in a leadership role managing a large team in a fast-paced food and/or retail environment;
• You have experience of working with a KPI-driven action plan and are knowledgeable in food safety (HACCP) guidelines;
• You have good communication and interpersonal skills, able to lead, train, influence and collaborate with others;
• You are sales-driven, cost-conscious and passionate about food and people.

More Information

We offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great initiatives including

• Annual leave
• Medical and Dental
• Family & Community leave
• Co-worker discount
• subsidized meals in our Co-worker Restaurant
• Bonus program
• full training and inductions

This role requires flexibility in work hours, work schedule is approximately40 hours per weekon the average,depending on store operational requirements. Working on public holidays and weekends.

Work Location is at IKEA Pasay City, Metro Manila, Philippines.

TACK!