Identity and Access Management Analyst, Officer

Citigroup Business Process Solutions Pte. Ltd.; Pateros; Hybrid; PHP 700,000 - 1,000,000; Full time

Job summary

The Citi Chief Information Security Office (CISO) is seeking an Officer - Information Security Identity and Access Management (GIAM) Analyst (Hybrid) to join our ROHQ team in Manila. The role focuses on safeguarding Citi's assets through access provisioning, validation, and incident handling across global systems.

You will learn cross-system access processes, participate in on-call rotations, and collaborate with teammates to maintain strong controls while delivering accurate, timely service to

Qualifications

• Bachelor’s Degree/University degree required or equivalent experience.
• Clear and concise written and verbal English communication.
• Aptitude to learn multiple applications/systems for access administration.
• Proficient in Microsoft Excel and Word.

Responsibilities

• Demonstrate an understanding of the security layer managed through access administration in the different systems.
• Support Global Identity and Access Management (GIAM) operation including weekends and public holidays on a rotational basis, as well as assigned on-call emergency support.
• Learn the process modules on administering access in multiple supported systems.
• Complete access-related customer requests within operational thresholds on timeliness and accuracy.
• Provide troubleshooting support on system access related issues.
• Handle customer interactions in a manner adhering to customer service guidelines.
• Provide on-call support as needed and scheduled support during weekends and public holidays on some occasions.
• Have good team working skills and ability to work in a fast-paced and high-volume operations.
• Manage multiple tasks with strong analytical, documentation, and communication skills, both oral and written.
• Identify potential opportunities and concerns to raise to the manager's attention.
• Raise ideas to improve security controls, customer experience, and/or process efficiency.
• Analyze and interpret request volumes to make sound judgement on day-to-day output and improve the process.

Skills

English communication

Learning aptitude

Education

Bachelor’s Degree/University degree in any course or equivalent experience

Tools

MS Excel

MS Word

Job description

Officer - Information Security Identity and Access Management (GIAM) – Analyst (Hybrid) ROHQ - Chief Information Security Office (CISO)

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients’, best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology reengineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

Trust is part of our DNA at Citi. As such, we take safeguarding our customer data very seriously. The Chief Information Security Office (CISO) is made up of deeply dedicated and talented colleagues who work together to ensure the safety of Citi’s and our clients’ assets and information. We manage information security as an end-to-end program – one with a clear mandate and accountability. Our mission is to continually execute and enhance a global security program that is fully anchored to modern control and security frameworks, fully aligned with the technology of the firm, threat-focused and data-driven, and deeply integrated across all Citi businesses globally.

Being talent-driven, we are focused on attracting, developing, and retaining diverse and inclusive talent with a high technical skill level. As a member of our team we will provide you with career development opportunities at all stages of your career. Our employees model a passion for protecting Citi and our clients and believe in treating others with dignity and respect.

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Analysts are expected to:

• Demonstrate an understanding of the security layer managed through access administration in the different systems


• Support Global Identity and Access Management (GIAM) operation including weekends and public holidays on a rotational basis, as well as assigned on-call emergency support


• Learn the process modules on administering access in multiple supported systems


• Complete access-related customer requests within operational thresholds on timeliness and accuracy


• Provide troubleshooting support on system access related issues


• Handle customer interactions in a manner adhering to the customer service guidelines


• Provide on-call support as needed and scheduled support during weekends and public holidays on some occasion


• Have good team working skills and ability to work in a fast-paced and high-volume operations


• Manage multiple tasks with strong analytical, documentation, and communication skills, both oral and written


• Identify potential opportunities and concern to raise to the manager's attention


• Raise ideas to improve security controls, customer experience, and/or process efficiency


• Analyze and interpret request volumes to make sound judgement on day-to-day output and improve the process


• Demonstrate particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by complying with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and reporting control issues with transparency

Qualifications

• Bachelor’s Degree/University degree of any course or equivalent experience


• Consistently demonstrates clear and concise written and verbal communication in the English language


• Aptitude to learn a number of application and/or system at a level which one can understand how to administer access


• Utilize Microsoft applications to create and maintain files (MS Excel, MS Word)

Advantages

• Proven excellent customer relationship management skills


• Basic understanding of data quality, information security and cyber security risk


• Basic understanding of Windows desktop operating systems, Mainframe and Unix server, and/or databases


• Basic understanding of password management tool (i.e. CyberArk)

Full time

About Citi

Citi is a preeminent banking partner for institutions with cross-border needs, a global leader in wealth management and a valued personal bank in its home market of the United States. Citi does business in more than 160 countries and jurisdictions, providing corporations, governments, investors, institutions and individuals with a broad range of financial products and services.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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