Execution & Relationship Management (ERM) - Leadership Development, Intermediate

Citigroup Inc.; Taguig; On-site; PHP 450,000 - 750,000; Full time

Job summary

Citi in Manila, Philippines, seeks a Learning and Development professional at the Intermediate level to support design, planning and delivery of leadership programs. You will coordinate logistics, manage participant enrollment in the LMS and contribute to the creation of training materials.

The role emphasizes attention to detail, communication excellence, and collaboration with HR and L&D teams across regions. Bachelor’s degree required; 2–5 years’ experience preferred.

Qualifications

• 2-5 years experience in relevant role.
• Clear and concise communication skills.
• Proficiency in Microsoft Office with emphasis on Excel.
• Self-motivated and detail oriented.

Responsibilities

• Support design, planning, and implementation of learning and development projects.
• Act as primary point person for logistics, materials, setup, and on-site support for programs.
• Manage learning programs on the Learning Management System and enroll participants.
• Design learning materials and tools, including guides and workbooks.
• Create reports and analyses on program effectiveness and results.
• Build relationships with HR and L&D teams globally and regionally.

Skills

Microsoft Office

MS Excel

Written and verbal communication

Detail oriented

Education

Bachelor’s/University degree

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Human Resources (HR) team helps Citi to attract, retain and develop our employees across the globe. The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations.

We’re currently looking for a high caliber professional to join our team as Execution & Relationship Management (ERM) - Leadership Development, Intermediate based in Manila, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The Learning Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities

• Supports the design, planning, implementation and maintenance of specific learning and development projects and programs (classroom, virtual instructor-led and web-based trainings).
• Acts as the primary point person for logistics, materials management, set-up, kick-off and on-site support for programs (both classroom training and virtual instructor-led training).
• Manages, tracks and records development programs and participants on the Learning Management System (also includes setting up new learning items, enrolling participants and processing cancellations).
• Helps to design learning material and tools, including content, train-the-trainer guides, workbooks, job aides, and promotional collateral.
• Is responsible for creating reports and preliminary analysis on the effectiveness of all programs and interventions, tabulating and summarizing evaluation data.
• Builds relationships with HR and L&D colleagues both globally and regionally to maximize influence, promote efficiency, and strive for effectiveness.
• Is responsible for all other duties assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 2-5 years experience
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient in Microsoft Office with an emphasis on MS Excel
• Self-motivated and detail oriented

Education

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.