Hybrid Identity & Access Management Analyst

Citigroup Business Process Solutions Pte. Ltd.; Pateros; Hybrid; PHP 700,000 - 1,000,000; Full time

Job summary

The Citi Chief Information Security Office (CISO) is seeking an Officer - Information Security Identity and Access Management (GIAM) Analyst (Hybrid) to join our ROHQ team in Manila. The role focuses on safeguarding Citi's assets through access provisioning, validation, and incident handling across global systems.

You will learn cross-system access processes, participate in on-call rotations, and collaborate with teammates to maintain strong controls while delivering accurate, timely service to

Qualifications

• Bachelor’s Degree/University degree required or equivalent experience.
• Clear and concise written and verbal English communication.
• Aptitude to learn multiple applications/systems for access administration.
• Proficient in Microsoft Excel and Word.

Responsibilities

• Demonstrate an understanding of the security layer managed through access administration in the different systems.
• Support Global Identity and Access Management (GIAM) operation including weekends and public holidays on a rotational basis, as well as assigned on-call emergency support.
• Learn the process modules on administering access in multiple supported systems.
• Complete access-related customer requests within operational thresholds on timeliness and accuracy.
• Provide troubleshooting support on system access related issues.
• Handle customer interactions in a manner adhering to customer service guidelines.
• Provide on-call support as needed and scheduled support during weekends and public holidays on some occasions.
• Have good team working skills and ability to work in a fast-paced and high-volume operations.
• Manage multiple tasks with strong analytical, documentation, and communication skills, both oral and written.
• Identify potential opportunities and concerns to raise to the manager's attention.
• Raise ideas to improve security controls, customer experience, and/or process efficiency.
• Analyze and interpret request volumes to make sound judgement on day-to-day output and improve the process.

Skills

English communication

Learning aptitude

Education

Bachelor’s Degree/University degree in any course or equivalent experience

Tools

MS Excel

MS Word

Job description

The Citi Chief Information Security Office (CISO) is seeking an Officer - Information Security Identity and Access Management (GIAM) Analyst (Hybrid) to join our ROHQ team in Manila. The role focuses on safeguarding Citi's assets through access provisioning, validation, and incident handling across global systems.

You will learn cross-system access processes, participate in on-call rotations, and collaborate with teammates to maintain strong controls while delivering accurate, timely service to