Identity & Access Management Process Manager (IAM)

Henkel Asia Pacific Service Centre; Makati; On-site; PHP 1,000,000 - 1,600,000; Full time

Benefits offered by this job

Flexible work scheme

Hybrid work model

Health and wellbeing programs

Provident Fund

Group Life Insurance

HMO healthcare coverage

Employee Share Plan

Parental leave

Job summary

Henkel Asia Pacific Service Centre is seeking an experienced IAM leader to own and modernize global Identity & Access Management processes, standards, and controls across regions and platforms. You will design end-to-end JML processes with HR, IT, and business teams, define KPIs, and drive IAM activities for mergers and divestitures.

You will also manage end-user communications, escalate IAM issues promptly, and identify automation opportunities to transform IAM practices.

Qualifications

• Eight or more years in global IAM environments.
• Experience with IAM governance, processes, and controls.
• Experience supporting M&A/divestitures from IAM perspective.
• Knowledge of AI governance and SoD controls.
• Strong stakeholder management and cross-functional collaboration.
• Willingness to work mid-shift in PH time and hybrid setup.

Responsibilities

• Own and maintain global Identity & Access Management (IAM) processes, policies, standards, and controls across regions and platforms.
• Design and optimize end-to-end JML processes in collaboration with HR, IT, and business teams.
• Define KPIs, controls, and quality measures for IAM processes; lead IAM activities for mergers, acquisitions, and divestments.
• Drive end-user communications about process updates, impacts, and actions; manage escalations for IAM issues.
• Identify automation opportunities and support IAM transformation initiatives and best practices.
• Provide guidance, documentation, and knowledge sharing for IAM stakeholders; contribute to team development and culture.
• Establish AI governance and SoD practices to ensure secure access management.
• Define and govern AI-related access, compliance, and risk management within enterprise AI frameworks.

Skills

IAM governance

JML lifecycle

M&A support

AI governance

Stakeholder management

Process improvement

Education

Bachelor's Degree in Information Technology

Job description

What you’ll do

• Own and maintain global Identity & Access Management (IAM) processes, policies, standards, and controls; Ensure consistent and compliant execution of IAM governance across regions and platforms
• Design and optimize end-to-end JML processes in collaboration with HR, IT, and business teams
• Define KPIs, controls, and quality measures for IAM processes; Lead IAM process activities for mergers, acquisitions, and divestments
• Drive effective end‑user communication, including process updates, service impacts, and expected actions; Manage escalations related to IAM process issues, ensuring timely resolution and stakeholder alignment
• Identify opportunities for automation, standardization, and process improvement; Support IAM transformation initiatives and adoption of best practices
• Provide guidance, documentation, and knowledge sharing for IAM stakeholders; Actively contribute to team development and a strong IAM community culture
• Establish AI governance and SoD practices to ensure secure and compliant access management
• Define and govern AI-related access, compliance, and risk management processes in alignment with enterprise AI Governance frameworks

What makes you a good fit

• Bachelor's Degree in Information Technology, Finance, Computer Science, or any related course
• Minimum of eight (8) years of relevant experience in IAM global environments, with strong expertise in IAM governance, process ownership, and end-to-end Joiner‑Mover‑Leaver (JML) lifecycle management
• Experienced in supporting M&A and divestment initiatives from an IAM perspective, ensuring secure user onboarding, access transitions, and risk mitigation throughout organizational changes
• Strong understanding of IAM controls, compliance requirements, access risks, and governance frameworks, with additional knowledge of AI Governance and Segregation of Duties (SoD) controls
• Effective stakeholder manager and communicator, able to collaborate across business and IT teams to drive alignment, resolve challenges, and deliver sustainable IAM solutions
• Proactive, accountable, and detail‑oriented team player with a continuous learning mindset, committed to process improvement, organizational maturity, and collective team success
• Amenable to work on a mid‑shift schedule (12:00 NN to 9:00 PM) PH time on a hybrid work set‑up

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender‑neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• HMO healthcare coverage plan
• Provident Fund
• Group Life and Personal Accident Insurance

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

JOB ID: 26099440

Job Locations: Philippines, National Capital Region, Makati

Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application