IAM Operations Leader: Secure Access & Automation

AIA; Philippines; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

AIA Digital+ is evolving as a technology-enabled hub within AIA to lead IAM operations across diverse platforms in the Asia-Pacific region. The role requires strong leadership in security, governance and incident response, with hands-on expertise in Windows Server, Linux/UNIX, AS400, and databases such as MS SQL and Oracle.

The ideal candidate will drive automation, standardization, and cross-functional collaboration with security, infrastructure, and audit teams while ensuring least-privilege

Qualifications

• 5+ years’ experience in Information Security, with 2+ years in IAM or security operations leadership roles.
• Proven experience in managing IAM operations and security technologies across enterprise infrastructure environments.
• Strong hands-on and managerial experience in IAM support and governance, including access lifecycle and privileged access management.
• Solid experience with Windows Server, Linux, AS400, and database security platforms such as MS SQL and Oracle.
• Strong understanding of Microsoft Entra ID (Azure AD), including identity lifecycle management, conditional access, role-based access, and application integration.
• Experience driving automation, standardization, or tooling improvements using scripting or engineering teams (PowerShell, Python, Shell).
• Strong knowledge of application- and infrastructure-level IAM controls, integration patterns, and security best practices.
• Proven ability to lead incident response, root cause analysis (RCA), and remediation for IAM-related issues.
• Strong stakeholder management, collaboration, and leadership skills across infrastructure, security, and application teams.
• Excellent analytical, planning, and decision-making abilities.
• Excellent written and verbal communication skills in English, including audit and executive-level communication.
• Bachelor’s degree in information technology or related field; security or IAM certifications are a plus.
• Build a career with us as we help our customers and the community live healthier, longer, better lives.

Responsibilities

• Lead and oversee IAM infrastructure operations, ensuring compliance with security policies, access control standards, and regulatory requirements.
• Provide operational governance and direction for IAM controls across Windows Server, Linux/Unix, AS400, vCenter, XCC/IMM, SRM, databases, and network devices.
• Oversee and approve access provisioning, modification, and deprovisioning, including privileged access, ensuring adherence to least‐privilege and segregation‐of‐duties principles.
• Act as an escalation point for complex IAM-related infrastructure and security issues, guiding root cause analysis and remediation.
• Drive service improvement initiatives, including process optimization, automation strategy, and standardization across IAM infrastructure services.
• Collaborate with infrastructure, security, application, and audit teams to align IAM onboarding, operational practices, and security standards.
• Ensure accurate and up-to-date documentation for IAM processes, controls, operating procedures, and automation standards.
• Maintain oversight of IAM inventory, access reviews, and audit activities, ensuring timely and effective remediation of findings.
• Provide team leadership, coaching, and performance oversight to ensure consistent service delivery and continuous capability improvement.
• Act as the primary point of contact for IAM-related matters with Group and local Business Units (BUs).
• Engage with local users and internal teams to gather business requirements and support incident investigation and troubleshooting.
• Provide professional guidance and advisory to local BUs on IAM processes, controls, and best practices.
• Work with external support teams or vendors on IAM operational issues, including troubleshooting, fixes, and routine support activities.
• Communicate operational requirements and technical details clearly to external parties to ensure timely issue resolution.
• Support day‐to-day coordination for IAM-related system support and maintenance activities.

Skills

Information Security

IAM Leadership

Access Lifecycle

Privileged Access

Windows Server

Linux/Unix

AS400

MS SQL

Oracle

Azure AD / Entra ID

Automation Scripting

PowerShell

Python

Shell

Incident Response

Stakeholder Management

Education

Bachelor’s degree in information technology or related field

Tools

PowerShell

Python

Shell

Job description

AIA Digital+ is evolving as a technology-enabled hub within AIA to lead IAM operations across diverse platforms in the Asia-Pacific region. The role requires strong leadership in security, governance and incident response, with hands-on expertise in Windows Server, Linux/UNIX, AS400, and databases such as MS SQL and Oracle.

The ideal candidate will drive automation, standardization, and cross-functional collaboration with security, infrastructure, and audit teams while ensuring least-privilege