IAM Operations Engineer – SailPoint & Identity Lifecycle

Boehringer Ingelheim; Muntinlupa; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Boehringer Ingelheim is seeking an IAM Identity Operations engineer in Metro Manila to support SailPoint operations and govern identity lifecycle processes. You will collaborate with IAM Platform and managed service teams to ensure secure, compliant IAM services across the organization.

The role emphasizes operational excellence, incident management, and documentation, with opportunities to optimize processes and implement AI-assisted improvements.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Cyber Security, or related field.
• Minimum 3 years of experience in IAM operations or support.
• Hands-on experience with SailPoint IdentityIQ and/or SailPoint Identity Security Cloud (ISC).
• Strong understanding of IAM concepts, including identity lifecycle management, provisioning, deprovisioning, RBAC, and access governance.
• Hands-on experience with database administration (SQL and MSSQL).
• Experience supporting Active Directory, Microsoft Entra ID, LDAP, and enterprise identity repositories.
• Familiarity with ITIL processes such as Incident, Problem, Change, and Service Request Management.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management skills in a global environment.

Responsibilities

• Provide operational support for SailPoint IdentityIQ and IAM services, including incident resolution and service requests.
• Execute Joiner, Mover, Leaver (JML), Rehire, and identity lifecycle processes.
• Manage and monitor access governance activities, including access reviews, certifications, entitlement administration, and role assignments.
• Investigate and resolve identity-related incidents and service requests within SLAs.
• Collaborate with IAM Platform and Managed Service partners to ensure seamless service delivery.
• Maintain operational documentation, runbooks, and standard operating procedures.
• Identify opportunities for process optimization, automation, and AI-assisted improvements.
• Monitor platform health and escalate complex issues to IAM Platform experts.
• Contribute to continuous improvement initiatives enhancing user experience and security posture.

Skills

IAM operations

SailPoint IdentityIQ

Identity governance

SQL databases

Active Directory

Entra ID

LDAP

ITIL processes

Troubleshooting

Communication skills

Education

Bachelor's degree in IT / CS / Cyber Security

Tools

SailPoint IdentityIQ

SailPoint Identity Security Cloud (ISC)

ServiceNow integration

Job description

Join the Cyber Security - Identity & Authentication Management (IAM) Operations team and play a key role in ensuring secure, compliant, and efficient identity lifecycle management across the organization. As an IAM Identity Operations engineer, you will support SailPoint operations, execute identity governance processes, while collaborating with IAM Platform, cross-functional and other managed service teams.

The Position

Join the Cyber Security - Identity & Authentication Management (IAM) Operations team and play a key role in ensuring secure, compliant, and efficient identity lifecycle management across the organization. As an IAM Identity Operations engineer, you will support SailPoint operations, execute identity governance processes, while collaborating with IAM Platform, cross-functional and other managed service teams.

Duties and Responsibilities:

• Provide operational support for SailPoint IdentityIQ and associated IAM services, including incident resolution, service requests, and standard operational activities


• Execute Joiner, Mover, Leaver (JML), Rehire, and identity lifecycle processes in accordance with established procedures and governance controls


• Manage and monitor access governance activities, including access reviews, certifications, entitlement administration, and role assignments


• Investigate and resolve identity-related incidents and service requests within agreed service levels (SLAs)


• Collaborate with IAM Platform, Cross-functional and Managed Service partners to ensure seamless service delivery and operational excellence


• Maintain operational documentation, knowledge articles, runbooks, and standard operating procedures


• Identify opportunities for process optimization, automation, and AI-assisted operational improvements


• Monitor platform health, perform routine operational checks, and escalate complex issues to IAM Platform experts when required


• Contribute to continuous improvement initiatives aimed at enhancing user experience, security posture, and service efficiency

About our future employee:

The ideal candidate will have a strong knowledge of:

• Bachelor's degree in Information Technology, Computer Science, Cyber Security, or a related field


• Minimum 3 years of experience in IAM operations or support


• Hands-on experience with SailPoint IdentityIQ and/or SailPoint Identity Security Cloud (ISC)


• Strong understanding of IAM concepts, including identity lifecycle management, provisioning, deprovisioning, role-based access control, and access governance


• Hands-on experience with database administration (SQL and MSSQL)


• Experience supporting Active Directory, Microsoft Entra ID, LDAP, and enterprise identity repositories


• Familiarity with ITIL processes such as Incident, Problem, Change, and Service Request Management


• Strong analytical, troubleshooting, and problem-solving skills


• Excellent communication and stakeholder management skills in a global environment.

Preferred Qualifications

• SailPoint certification (IdentityIQ, Identity Security Cloud, or Identity Security Engineer)


• Experience with SQL databases and directory integrations


• Knowledge of Java, JavaScript, XML, REST APIs, and IAM-related automation technologies


• Experience with ServiceNow integration and workflow-based access management


• Exposure to AI-assisted operations, automation tools, and operational analytics dashboards.

Click here to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.

Our Company

Boehringer Ingelheim is a biopharmaceutical company active in both human and animal health. As one of the industry's top investors in research and development, the company focuses on developing innovative therapies that can improve and extend lives in areas of high unmet medical need. Independent since its foundation in 1885, Boehringer takes a long-term perspective, embedding sustainability along the entire value chain. Our approximately 54,300 employees serve over 130 markets to build a healthier and more sustainable tomorrow. Learn more at www.boehringer-ingelheim.com.

Why Boehringer Ingelheim?

With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.

Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.

Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.

Want to learn more? Visit https://www.boehringer-ingelheim.com