Hybrid WFM Analyst: Customer Staffing & Support

MicroSourcing; Pasig; Hybrid; PHP 420,000 - 620,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Team events

Job summary

MicroSourcing is hiring a Workforce Management Analyst to support day-to-day operations, customer service, and administrative tasks. Based in Ortigas, Pasig City with a hybrid setup and shifting schedules, the role emphasizes delivering excellent service while collaborating with the team to meet staffing and operational goals.

Ideal candidates will demonstrate strong multitasking abilities, attention to detail, and comfort with routine administrative duties, software platforms, and team

Qualifications

• Strong customer service focus and professional communication.
• General administration knowledge and record-keeping.
• Ability to work effectively in a team and meet deadlines.
• Good multitasking and capacity to stay composed under pressure.
• High attention to detail in digital work and communication.
• Basic computer literacy and adaptability to new systems.

Responsibilities

• Manage calls and client scheduling while maintaining high service levels.
• Maintain accurate records in the database and training-compliant processes.
• Monitor emails and booking platform notifications and respond promptly.
• Conduct regular client check-ins to ensure staffing needs are met and build relationships.
• Collaborate with team to improve workflow and meet industry standards.
• Follow daily/weekly task lists and communicate updates via TEAMS during business hours.

Skills

Customer service

Administration

Teamwork

Multitasking

Attention to detail

Basic computer literacy

Job description

MicroSourcing is hiring a Workforce Management Analyst to support day-to-day operations, customer service, and administrative tasks. Based in Ortigas, Pasig City with a hybrid setup and shifting schedules, the role emphasizes delivering excellent service while collaborating with the team to meet staffing and operational goals.

Ideal candidates will demonstrate strong multitasking abilities, attention to detail, and comfort with routine administrative duties, software platforms, and team