Hybrid US Customer Experience Specialist

Cambridge University Press & Assessment; Manila; Hybrid; PHP 268,000 - 335,000; Full time

Benefits offered by this job

Regular employment day 1

HMO coverage and life insurance on day

Paid annual leaves

Retirement package

Career growth opportunities

Well-being programs

Flexible hybrid schedule

Job summary

Cambridge University Press & Assessment in the Philippines is recruiting a Customer Service Representative to support US customers with high-quality written and verbal communication.

You will work in a hybrid setup with two in-office days weekly, and respond to orders and inquiries by phone and email while maintaining strong customer relations. The role starts permanently with opportunities for growth and employee benefits.

Qualifications

• Experience in customer service or office roles.
• Ability to multi-task, adapt to change, and follow instructions.
• Strong problem-solving, time management, and organizational skills.

Responsibilities

• Handle customer orders via phone or email and coordinate with distribution teams.
• Investigate inquiries, process returns, adjustments, replacements, and communications.
• Participate in on-the-job training and cross-training for coverage.
• Suggest improvements to processes and systems.

Skills

Multi-tasking

Adaptability

Decision making

Resourcefulness

Problem solving

Communication

Tools

SAP

Salesforce

Zendesk

Outlook

MS Office

Job description

Cambridge University Press & Assessment in the Philippines is recruiting a Customer Service Representative to support US customers with high-quality written and verbal communication.

You will work in a hybrid setup with two in-office days weekly, and respond to orders and inquiries by phone and email while maintaining strong customer relations. The role starts permanently with opportunities for growth and employee benefits.